IT Business Analyst – ERP/CRM & Digital Transformation

Tatvasoft Arabia; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

Tatvasoft Arabia is seeking a Business Analyst with a strong IT background in software development, ERP, CRM, or digital transformation projects. You will gather requirements, translate them into functional specs, and map processes to BRDs/FRDs, coordinating with developers, vendors, and end users.

Responsibilities include supporting system implementations, testing, and UAT, identifying gaps and risks, tracking changes, and assisting with training and post-go-live support.

Qualifications

• 2-4 years of experience as a Business Analyst or similar role.
• Background in IT, software, digital transformation, ERP/CRM or system implementation.
• Strong experience in requirements gathering, process mapping, functional documentation, and UAT.
• Strong Arabic and English communication skills.
• Experience with ERP/CRM tools such as Odoo, SAP, Oracle or Microsoft Dynamics.

Responsibilities

• Gather, clarify, and analyze business requirements with stakeholders.
• Translate business needs into functional requirements, user stories, BRDs and FRDs.
• Coordinate with developers, technical teams, vendors, and end users.
• Support system implementation, testing, and User Acceptance Testing (UAT).
• Identify process gaps, risks, and improvement opportunities.
• Track requirements, change requests, issues, and project milestones.
• Support user training and post-go-live functional support.

Skills

Requirements gathering

Process mapping

Functional documentation

UAT

Bilingual communication

Tools

Odoo

Microsoft Dynamics

SAP

Oracle

HRMS

Job description

Tatvasoft Arabia is seeking a Business Analyst with a strong IT background in software development, ERP, CRM, or digital transformation projects. You will gather requirements, translate them into functional specs, and map processes to BRDs/FRDs, coordinating with developers, vendors, and end users.

Responsibilities include supporting system implementations, testing, and UAT, identifying gaps and risks, tracking changes, and assisting with training and post-go-live support.