Intern Field Service Planner

Medtronic Saudi Arabia Company; Jeddah; Hybrid; SAR 39,000 - 56,000; Full time

Job summary

Medtronic plc in Jeddah is offering a Field Service Planner Intern position. The role supports scheduling and admin tasks for field service operations, providing hands-on exposure to service planning, contract administration, and customer support within a healthcare technology setting.

Start date is December 2026 for six months, with a 40 h/week schedule and a hybrid work model. The internship aims to develop organizational, communication, and operational skills under supervision of experienced

Qualifications

• Graduated recently with Bachelor's or Master's degree.
• Fluent in English and Arabic, with the ability to communicate effectively in both written and spoken formats.
• Proficiency in Microsoft Office applications, including Excel and Outlook.
• Experience managing multiple tasks, priorities, and deadlines in an organized manner.
• Strong attention to detail and accuracy when working with data and documentation.
• Would be a plus: Familiarity with service management software or CRM systems.
• Internship, project, or academic experience in customer service, operations, logistics, administration, or service coordination.
• Advanced Microsoft Excel skills, including data analysis and reporting.

Responsibilities

• Coordinate and schedule service activities for Field Service Engineers to support timely customer service delivery.
• Monitor engineer calendars and adjust schedules to address priority requests, conflicts, or operational changes.
• Create and maintain service contract records, ensuring accuracy and completeness of system data.
• Track field service activities and update service-related documentation within internal systems.
• Follow up on open service requests and support timely closure of service jobs.
• Communicate with internal stakeholders regarding service schedules, job status, and administrative updates.
• Prepare routine reports and assist with tracking service performance metrics.
• Support continuous improvement initiatives related to service planning and coordination processes.

Skills

English & Arabic

MS Office (Excel/Outlook)

Task management

Attention to detail

Advanced Excel

CRM familiarity

Internship/academic experience

Education

Bachelor's or Master's degree

Tools

CRM systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Technical Service team supports the delivery of service solutions that help healthcare providers maintain the performance and reliability of Medtronic technologies. As a Field Service Planner Intern, you will support the coordination and administration of field service operations across the region. This role provides hands-on exposure to service planning, scheduling, contract administration, and customer support processes while working closely with experienced service professionals. The internship offers an opportunity to develop organizational, communication, and operational skills within a healthcare technology environment.

Internship details:

• Start date: December 2026
• Duration: 6 months (with possibility to extend)
• Working hours: 40 h/week with flexibility (exams and holiday period)
• Working model: hybrid
• Location: Jeddah

Responsibilities may include the following and other duties may be assigned:

• Coordinate and schedule service activities for Field Service Engineers to support timely customer service delivery.
• Monitor engineer calendars and adjust schedules to address priority requests, conflicts, or operational changes.
• Create and maintain service contract records, ensuring accuracy and completeness of system data.
• Track field service activities and update service-related documentation within internal systems.
• Follow up on open service requests and support timely closure of service jobs.
• Communicate with internal stakeholders regarding service schedules, job status, and administrative updates.
• Prepare routine reports and assist with tracking service performance metrics.
• Support continuous improvement initiatives related to service planning and coordination processes.

Required Knowledge and skills:

• Graduated recently with Bachelor's or Master's degree
• Fluent in English and Arabic, with the ability to communicate effectively in both written and spoken formats
• Proficiency in Microsoft Office applications, including Excel and Outlook
• Experience managing multiple tasks, priorities, and deadlines in an organized manner
• Strong attention to detail and accuracy when working with data and documentation.
• Would be a plus: Familiarity with service management software or Customer Relationship Management (CRM) systems
• Internship, project, or academic experience in customer service, operations, logistics, administration, or service coordination
• Advanced Microsoft Excel skills, including data analysis and reporting

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail]. To request removal of your personal information from our systems please email [e-mail]