Associate Customer Service Specialist.

Medtronic Saudi Arabia Company; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

MIP (Medtronic Incentive Plan)

Job summary

Medtronic plc in Jeddah, Saudi Arabia, invites applications for an Associate Customer Service Specialist. This entry-level role supports internal and external customers, processes orders, resolves shipment and credit issues, and helps manage inventory and stock allocation to improve service levels.

You will interact with the shipping department, handle web orders, coordinate with management on credits and price adjustments, and contribute to quality assurance and data analytics to optimize

Qualifications

• Requires a High School Diploma or equivalent with 2+ years in customer service or technical product support, or an Associate's Degree with 1+ year experience or a Baccalaureate Degree.

Responsibilities

• Supports internal and external customers, processes and clarifies orders.
• Resolves shipment and credit issues and improves service levels.
• Manages inventory and stock allocation and coordinates with shipping.

Skills

Customer Service

CRM

Quality Assurance

Process Improvement

Data Analytics

Problem Solving

Project Management

Stock Allocation

Inventory Efficiency

Education

High School Diploma or equivalent

Associate's Degree

Bachelor’s Degree

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Associate Customer Service Specialist role is an entry-level customer service position focused on supporting internal and external customers, processing and clarifying orders, resolving shipment and credit issues, helping manage inventory and stock allocation, and improving service levels through strong problem-solving and operational support. Responsibilities may include the following and other duties may be assigned. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Abilities and Skills

Customer Service, Customer Relationship Management, Quality Assurance, Process Improvement, Business Operations, Inventory Efficiency, Project Management, Data Analytics, Problem Solving.

Specialist Career Stream

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Differentiating Factors

Autonomy

Entry-level individual contributor on a project or work team. Works with close supervision.

Organizational Impact

Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity

Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex. Makes minor changes in systems and processes to solve problems.

Communication and Influence

Communicates primarily with internal contacts within immediate group. Contacts others to gather, confirm and convey information.

Leadership and Talent Management

N / A – job at this level is focused on self-development.

Required Knowledge and Experience

Requires High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support (OR an Associate's Degree with 1+ year(s) experience OR a Baccalaureate Degree). For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.