Technical Expert - iPhone & Device Repairs

Apple Inc.; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

Apple Inc. in Saudi Arabia is seeking a SA-Technical Expert to repair iPhone and other Apple products while educating customers on service options.

The role requires strong troubleshooting ability, precise hardware inspection skills, and a genuine commitment to customer care in a retail setting. You will work with team leaders to identify recurring repair problems and provide feedback to Apple, contributing to high quality repairs and a supportive, inclusive store environment where every

Qualifications

• Retail or sales experience is required.
• Ability to visually inspect hardware and perform repairs.
• Experience troubleshooting hardware and software in a customer service setting.
• Fluent in the local language (Arabic) and able to communicate with customers.

Responsibilities

• Provide repairs on iPhone and Apple products and educate customers on repair options.
• Troubleshoot, diagnose, and resolve service concerns for hardware and software.
• Deliver excellent service by understanding customer needs and offering product recommendations.
• Support team by sharing knowledge and identifying recurring repair issues.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Retail experience

Troubleshooting hardware

Customer service

Hardware repair knowledge

Arabic language

Job description

Apple Inc. in Saudi Arabia is seeking a SA-Technical Expert to repair iPhone and other Apple products while educating customers on service options.

The role requires strong troubleshooting ability, precise hardware inspection skills, and a genuine commitment to customer care in a retail setting. You will work with team leaders to identify recurring repair problems and provide feedback to Apple, contributing to high quality repairs and a supportive, inclusive store environment where every