SA-Genius (Saudi and GCC Nationals)

KSA Expats; Saudi Arabia; On-site; SAR 134,000 - 201,000; Full time

Job summary

Apple is seeking a skilled Genius for our Saudi Arabia Apple Retail stores. You will diagnose and repair Apple products, while delivering exceptional service and educating customers on repair options and Apple offerings.

You will also contribute to knowledge sharing by mentoring teammates and maintaining a high standard of service and support in-store.

Qualifications

• Strong functional troubleshooting skills.
• Excellent customer service ability.
• Ability to educate customers about repair options and Apple offerings.
• Mentor and uplift team knowledge.

Responsibilities

• Repair Apple products serviced in-store.
• Educate customers on repair options and Apple offerings.
• Inspire excitement for Apple’s products and services.
• Model exceptional service and mentor team members.

Skills

Troubleshooting

Customer service

Product knowledge

Education & mentoring

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.

A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.