ICQA Supervisor (Saudi National Only), MEATR ICQA

Amazon Inc.; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Amazon Inc. is seeking a Supervisor to plan, resource, and guide day-to-day warehouse operations in Riyadh. You will ensure safety, quality, and strong customer experiences while fostering teamwork and open communication across shifts.

You will drive improvements through coaching, timecard accuracy, and cross-functional collaboration with HR, Facilities, Safety and IT. A Bachelor's degree and fluent English are required.

Qualifications

• Bachelor's degree required.
• Fluent English in reading, writing and speaking.
• Experience using Microsoft Office products preferred.

Responsibilities

• Plan and supervise daily operations for inbound/outbound FCs, ensuring safe, productive work and strong resident experience.
• Identify training needs and coach staff; monitor performance and drive productivity improvements.
• Track production metrics and use data to inform strategic improvements and reporting to management.

Skills

Fluent English

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description :

As a Supervisor, you'll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely Prioritizing appropriately meeting deadlines Exhibiting professional behavior while coping well with ambiguity and change Driving results and approaching obstacles proactively Ensuring company policies are communicated and enforced consistently Sourcing and nurturing ideas and rolling them into the creation of improvement plans Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management Assisting with the establishment of long-term operational strategic plans Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth Recognizing top performance, coaching and progressive discipline for poor performance Proposing and implementing improvements in equipment and processing methods Conducting timecard review daily and weekly to ensure pay accuracy Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.

Basic Qualifications :

• Bachelor's degree
• Speak, write, and read fluently in English

Preferred Qualifications :

• Experience with Microsoft Office products and applications

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