ICQA Supervisor

Afaq - Warehouse Branch; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Afaq - Warehouse Branch in Riyadh is hiring a Warehouse Supervisor to oversee inbound or outbound operations, ensuring safety, quality and member experience for day-to-day activities.

You will coach staff, monitor performance, and drive continuous improvement. A Bachelor's degree and fluent English are required; MS Office experience is preferred. This full-time role expects flexible hours, including some extended shifts.

Qualifications

• Bachelor's degree required.
• Speak, write and read fluently in English.

Responsibilities

• Plan and oversee day-to-day warehouse activities with emphasis on safety, quality and performance.
• Coach and monitor staff to foster productivity and continuous improvement.
• Set department requirements and encourage teamwork, collaboration and clear communication.
• Enforce safety procedures and document accidents or incidents promptly.
• Drive results, meet deadlines and adapt to changes.
• Collaborate with HR, Facilities, Safety and IT to support projects.
• Track production metrics and use data to develop improvement strategies.
• Mentor staff to optimize performance and support growth.
• Review timecards, assist with payroll accuracy, and handle shift rotations including holidays.
• Assist with pass-down reports and extend coverage as needed.

Skills

Coaching

Team leadership

Communication

Training & development

Time management

Mentoring

Data-driven decisions

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

DescriptionAs a Supervisor you ll strive to plan beyond your own needs ensuring the sufficient resourcing of your function This will include identifying training needs staying on top of absence amp performance management as well as coaching and continuous monitoring of your department to engender a greater culture of productivity Supervising day-to-day activities with responsibility for the overall safety quality and performance and member experience of either Inbound or Outbound FC operations Setting and clarifying departmental requirements and expectations while creating an environment of teamwork collaboration and open communication Understanding safety procedures ensuring safe working practices and documenting accidents incidents timely Prioritizing appropriately meeting deadlines Exhibiting professional behavior while coping well with ambiguity and change Driving results and approaching obstacles proactively Ensuring company policies are communicated and enforced consistently Sourcing and nurturing ideas and rolling them into the creation of improvement plans Taking proactive steps to ensure that best practices are shared across all departments shifts and within the entire organization Working closely with HR Facilities Safety and IT to build and secure support and resources for projects and initiatives Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management Assisting with the establishment of long-term operational strategic plans Mentoring providing training and development to optimize performance creating organizational depth and individual growth Recognizing top performance coaching and progressive discipline for poor performance Proposing and implementing improvements in equipment and processing methods Conducting timecard review daily and weekly to ensure pay accuracy Performing other duties with flexibility as assigned rotating to other shifts departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs reports and timecard reviews

Basic Qualifications-

• Bachelor s degree-
• Speak write and read fluently in English

Preferred Qualifications-

• Experience with Microsoft Office products and applications