Hybrid Technical Success Engineer - Customer Impact

Cisco Systems, Inc.; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Flex and Schooling Allowances

Job summary

Cisco Systems, Inc. is seeking a Technical Success Engineer for their Splunk team in Riyadh, Saudi Arabia. This role focuses on ensuring the technical health and success of customers by delivering onboarding mentorship and managing customer escalations. Key qualifications include 3+ years in technical account management with strong communication skills in Arabic and English. The position offers a hybrid work environment, full-time hours, and various benefits such as healthcare and an Employee Stock Purchase program.

Qualifications

• 3+ years’ experience in technical account management, customer success, or related fields.
• Strong verbal and written communication skills to build technical concepts for non-technical audiences.
• Experience with customer escalations and account management.

Responsibilities

• Deliver customer onboarding mentorship and management workshops.
• Provide planning and recommendations for customer Splunk environments.
• Engage with customers to resolve issues and optimise solutions.

Skills

Technical account management

Customer success

Project management

Communication skills

Fluent in Arabic and English

Job description

Cisco Systems, Inc. is seeking a Technical Success Engineer for their Splunk team in Riyadh, Saudi Arabia. This role focuses on ensuring the technical health and success of customers by delivering onboarding mentorship and managing customer escalations. Key qualifications include 3+ years in technical account management with strong communication skills in Arabic and English. The position offers a hybrid work environment, full-time hours, and various benefits such as healthcare and an Employee Stock Purchase program.