Hotel Manager - Ewaa Hotels

Qureos; Riyadh; On-site; SAR 450,000 - 650,000; Full time

Job summary

Ewaa Hotels in Riyadh, Saudi Arabia, is seeking a dynamic Hotel Manager to lead the property’s operations, staff and guest experience. You will oversee front office, housekeeping, F&B, and maintenance, driving service excellence and profitability.

The ideal candidate has senior hospitality leadership experience, a degree in Hospitality Management or related field, and fluency in English and Arabic. You will develop strategies, manage budgets and ensure regulatory compliance.

Qualifications

• Proven experience as a Hotel Manager or in a similar senior leadership role within the hospitality industry.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Exceptional leadership, communication, and interpersonal skills.
• A strong focus on customer service with a track record of exceeding guest expectations.
• In-depth knowledge of hotel management best practices and relevant regulations.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Fluency in English And Arabic is essential.

Responsibilities

• Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Develop and implement strategies to maximise hotel revenue and profitability while controlling operational costs.
• Lead, train, and motivate the hotel team to deliver outstanding levels of guest service.
• Manage hotel budgets, financial plans, and control expenditure.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle customer complaints and queries, ensuring swift and effective resolutions to maintain guest satisfaction.
• Maintain a strong presence in the local market and build relationships with clients, suppliers, and the community.

Skills

Leadership

Communication

Interpersonal skills

Customer service

English & Arabic

Education

Bachelor's degree in Hospitality Management or related field

Job description

Job Overview

Ewaa Hotels is seeking a dynamic and experienced Hotel Manager to lead the team at our prestigious property in Riyadh, Saudi Arabia. As a respected name in hospitality, we are dedicated to providing exceptional guest experiences, and we are looking for a leader who shares our commitment to excellence. The successful candidate will be responsible for overseeing all aspects of hotel operations, from managing staff and budgets to ensuring the highest standards of guest satisfaction. This is a full-time position for a strategic and commercially-minded individual who can drive performance and foster a positive and productive work environment.

Responsibilities

• Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Develop and implement strategies to maximise hotel revenue and profitability while controlling operational costs.
• Lead, train, and motivate the hotel team to deliver outstanding levels of guest service.
• Manage hotel budgets, financial plans, and control expenditure.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle customer complaints and queries, ensuring swift and effective resolutions to maintain guest satisfaction.
• Maintain a strong presence in the local market and build relationships with clients, suppliers, and the community.

Qualifications

• Proven experience as a Hotel Manager or in a similar senior leadership role within the hospitality industry.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Exceptional leadership, communication, and interpersonal skills.
• A strong focus on customer service with a track record of exceeding guest expectations.
• In-depth knowledge of hotel management best practices and relevant regulations.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Fluency in English And Arabic is essential.

Benefits

• A competitive salary package commensurate with experience.
• Opportunities for professional development and career advancement within the Ewaa Hotels group.
• A supportive and collaborative work environment where excellence is recognised and rewarded.