Hospitality Training Lead – Elevate Guest Experience

Hilton; Jizan; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hilton is seeking a Training Manager to design, implement, and oversee hotel training programs that align with corporate goals. You will lead program development, monitor performance with department leaders, and drive continuous improvement across training initiatives.

You will manage training records, oversee department-specific programs such as safety and onboarding, and coach team members to foster a high-performing hospitality culture.

Qualifications

• Design and deliver training programs aligned with corporate goals and standards.
• Monitor performance trends with managers and teams to create action plans.
• Identify opportunities for improvement and implement targeted training solutions.
• Maintain and audit training records using designated systems.

Responsibilities

• Develop training programs: design, plan, and deliver hotel training programs aligned with corporate goals and industry standards.
• Monitor and review performance with department managers and trainers.
• Deliver continuous improvement by assessing and addressing department needs.
• Manage training records and ensure accuracy in systems and tools.
• Oversee department-specific training programs such as safety, harassment-free workplace, and onboarding.
• Inspire and develop the team through coaching and a positive work environment.

Skills

Training management

Program design

Performance analysis

Team coaching

Tools

HRIS system

Job description

Hilton is seeking a Training Manager to design, implement, and oversee hotel training programs that align with corporate goals. You will lead program development, monitor performance with department leaders, and drive continuous improvement across training initiatives.

You will manage training records, oversee department-specific programs such as safety and onboarding, and coach team members to foster a high-performing hospitality culture.