Guest Services Leader: Elevate Every Stay

Hilton; Saudi Arabia; On-site; SAR 67,000 - 134,000; Full time

Job summary

Hilton is seeking a Guest Services Supervisor to lead the hotel’s front-of-house team and ensure a seamless, warm guest experience. You’ll supervise bell services, luggage storage, valet, and related systems, while guiding daily operations and staff development.

You will schedule shifts, conduct pre-shift briefings, and coach team members to deliver hospitality excellence. Join us to shape memorable stays for every guest at Hilton.

Qualifications

• Experience supervising guest services teams.
• Strong communication and conflict resolution skills.
• Commitment to Hilton values and hospitality excellence.

Responsibilities

• Oversee bell services, luggage storage, package delivery, valet, and related systems.
• Create schedules, lead pre-shift meetings, and provide training.
• Resolve guest inquiries and escalate when needed.
• Lead department initiatives and ad-hoc projects.

Skills

Leadership

Hospitality focus

Customer service

Team training

Job description

Hilton is seeking a Guest Services Supervisor to lead the hotel’s front-of-house team and ensure a seamless, warm guest experience. You’ll supervise bell services, luggage storage, valet, and related systems, while guiding daily operations and staff development.

You will schedule shifts, conduct pre-shift briefings, and coach team members to deliver hospitality excellence. Join us to shape memorable stays for every guest at Hilton.