Hospitality Server & Guest Experience Lead

Hyatt Hotels Corporation; Jeddah; On-site; SAR 120,000 - 195,000; Full time

Job summary

Hyatt is seeking a hospitality professional to host and serve guests, delivering an exceptional drinking and dining experience and creating lasting memories. You will be engaging with guests to upsell Food & Beverage options and ensure a smooth operation across opening and closing procedures.

The role requires a minimum of 2 years in hotel operations, with strong customer service and interpersonal skills to uphold the Hyatt service standards.

Qualifications

• Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Host and serve all guests in a courteous, professional manner.
• Provide a high level of service and upsell/cross-sell Food & Beverage options.
• Monitor opening/closing procedures, manage supplies, and handle cash/credit card payments.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Toensure that the guests are offered the highest level of personalized service atall times and to report guest complaints or problems to supervisors if noimmediate solution can be found and assure follow up with guests. Awareness ofhotel activities and a proper handover of the pending points for next shift’sfollow up and action is crucial.

Toprovide a courteous, professional, efficient and flexible service at all times,to perform opening and closing procedures established for the Place of Work asassigned, to monitor operating supplies and reduce spoilage and wastage, tohandle cash and credit card payments. To have a thorough understanding andknowledge of all Food and Beverage related services and products and, to havethe ability to recommend Food & Beverage combinations, to upsell andcross-sell.

General responsibilities are to maintain a high standard ofgrooming and hygiene at all times, to maintain a good rapport and workingrelationship with colleagues and all other departments. Full support toSupervisors and team is essential, for any other reasonable duties andresponsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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