Healthcare Customer Service Supervisor Hybrid

Cigna Health and Life Insurance Company; Riyadh; Hybrid; SAR 167,400 - 223,200; Full time

Job summary

Cigna Health and Life Insurance Company is looking for a Customer Service Supervisor in Riyadh, Saudi Arabia. The role involves leading a customer service team to enhance patient experiences, managing relationships with healthcare providers, and ensuring compliance with regulatory standards. Ideal candidates will have a Bachelor's degree in Business Administration or Healthcare Management, along with 5-10 years of experience in customer service management. A Master's degree is considered a plus. The company promotes a collaborative, trusting culture and offers a hybrid work model.

Qualifications

• 5-10 years of experience in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor the customer service team to ensure service excellence.
• Design and implement strategies to improve patient experience.
• Establish strong relationships with healthcare providers.
• Prepare reports on customer service performance and satisfaction.

Skills

Leadership

Customer service management

Data analysis

Communication

Interpersonal skills

Education

Bachelor's degree in Business Administration or Healthcare Management

Master's degree

Tools

Data reporting tools

Job description

Cigna Health and Life Insurance Company is looking for a Customer Service Supervisor in Riyadh, Saudi Arabia. The role involves leading a customer service team to enhance patient experiences, managing relationships with healthcare providers, and ensuring compliance with regulatory standards. Ideal candidates will have a Bachelor's degree in Business Administration or Healthcare Management, along with 5-10 years of experience in customer service management. A Master's degree is considered a plus. The company promotes a collaborative, trusting culture and offers a hybrid work model.