Healthcare Customer Experience Leader

Sanofi; Eastern Province; On-site; SAR 270,000 - 380,000; Full time

Job summary

Sanofi in Khobar, Saudi Arabia seeks a Customer Experience Manager to drive exceptional engagement with healthcare professionals and optimize how we connect with providers across the region. You will lead data-driven territory planning, collaborate cross-functionally, and champion ethical practices in a high-growth specialty care environment.

With at least 2 years in pharma sales or commercial excellence, you will engage with key stakeholders in English and Arabic, travel 30–40%, and contribute

Qualifications

• At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles.
• Bachelor's degree in Pharmacy is required; other certifications are a plus.
• Arabic and English fluency required for customer engagement across Saudi Arabia.

Responsibilities

• Build and maintain trusting relationships with healthcare professionals through face-to-face and digital engagement.
• Drive customer engagement strategies that optimize business performance and ensure products reach those in need.
• Take accountability for delivering impact with first-in-class and best-in-class products across the territory.
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first.
• Manage territory planning, customer segmentation and opportunity identification using data-driven insights.
• Lead change initiatives with agility and determination toward ambitious targets.

Skills

Relationship building

Stakeholder communication

Cross-functional teamwork

Driving continuous improvement

Persuasive speaking

Agility and adaptability

Arabic

English

Education

Bachelor's degree in Pharmacy

Job description

Sanofi in Khobar, Saudi Arabia seeks a Customer Experience Manager to drive exceptional engagement with healthcare professionals and optimize how we connect with providers across the region. You will lead data-driven territory planning, collaborate cross-functionally, and champion ethical practices in a high-growth specialty care environment.

With at least 2 years in pharma sales or commercial excellence, you will engage with key stakeholders in English and Arabic, travel 30–40%, and contribute