Healthcare Engagement Manager, Specialty Care

Sanofi Group; Al Khobar; On-site; SAR 240,000 - 420,000; Full time

Job summary

Sanofi Group in Khobar, Saudi Arabia, seeks a Customer Experience Manager to drive engagement with healthcare professionals across the region. The role focuses on ensuring access to innovative therapies while maintaining ethical standards and patient-first principles.

You will build relationships, lead data-driven territory planning, and collaborate across teams to optimize performance and reach patients in need.

Qualifications

• Experience: At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results
• Bachelor's degree in Pharmacy is required; additional certifications are a plus
• Languages: Arabic and English (both required)

Responsibilities

• Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
• Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
• Take accountability for delivering impact with first-in-class and best-in-class products across your territory
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
• Manage territory planning, customer segmentation, and opportunity identification using data-driven insights
• Lead change initiatives with agility and determination, working toward ambitious collective targets
• Champion ethical business practices and ensure all activities align with Sanofi's values and compliance standards

Skills

Relationship building

Stakeholder communication

Cross-functional teamwork

Agility and adaptability

Persuasive speaking

Business data analytics

Customer segmentation

Sales force effectiveness

Opportunity management

Account management

Market analysis

Education

Bachelor's degree in Pharmacy

Job description

Sanofi Group in Khobar, Saudi Arabia, seeks a Customer Experience Manager to drive engagement with healthcare professionals across the region. The role focuses on ensuring access to innovative therapies while maintaining ethical standards and patient-first principles.

You will build relationships, lead data-driven territory planning, and collaborate across teams to optimize performance and reach patients in need.