Customer Experience Manager

Sanofi; Eastern Province; On-site; SAR 270,000 - 380,000; Full time

Job summary

Sanofi in Khobar, Saudi Arabia seeks a Customer Experience Manager to drive exceptional engagement with healthcare professionals and optimize how we connect with providers across the region. You will lead data-driven territory planning, collaborate cross-functionally, and champion ethical practices in a high-growth specialty care environment.

With at least 2 years in pharma sales or commercial excellence, you will engage with key stakeholders in English and Arabic, travel 30–40%, and contribute

Qualifications

• At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles.
• Bachelor's degree in Pharmacy is required; other certifications are a plus.
• Arabic and English fluency required for customer engagement across Saudi Arabia.

Responsibilities

• Build and maintain trusting relationships with healthcare professionals through face-to-face and digital engagement.
• Drive customer engagement strategies that optimize business performance and ensure products reach those in need.
• Take accountability for delivering impact with first-in-class and best-in-class products across the territory.
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first.
• Manage territory planning, customer segmentation and opportunity identification using data-driven insights.
• Lead change initiatives with agility and determination toward ambitious targets.

Skills

Relationship building

Stakeholder communication

Cross-functional teamwork

Driving continuous improvement

Persuasive speaking

Agility and adaptability

Arabic

English

Education

Bachelor's degree in Pharmacy

Job description

Job Title

Customer Experience Manager

Location

Khobar, KSA

About the job

As Customer Experience Manager within our Specialty Care team you ll drive exceptional customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia Ready to get started Join the team transforming care for people with immune challenges rare diseases cancers and neurological conditions In Specialty Care you ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs

Main responsibilities

• Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
• Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
• Take accountability for delivering impact with first-in-class and best-in-class products across your territory
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
• Manage territory planning customer segmentation and opportunity identification using data-driven insights
• Lead change initiatives with agility and determination working toward ambitious collective targets
• Champion ethical business practices and ensure all activities align with Sanofi s values and compliance standards

Why choose us

Help transform care for patients with immune challenges rare diseases cancers and neurological conditions bringing hope to those with the highest unmet needs Drive meaningful impact across Saudi Arabia s healthcare landscape combining digital innovation with personal relationships to improve patient outcomes Grow your career in a dynamic customer-centric environment with opportunities to explore roles across functions and develop both within and beyond this position Work in an agile data-driven team that values collaboration innovation and putting patients first Gain hands-on experience managing a diverse territory with exposure to remote regions and varied healthcare settings Be part of Sanofi s Commercial Excellence division where your insights directly shape how we engage with customers and deliver life-changing treatments Thrive in a workplace that supports your development through mentoring training programs and a culture focused on continuous learning

Pursue

Progress Discover Extraordinary Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do We invest in you to reach further think faster and do what s never-been-done-before You ll help push boundaries challenge convention and build smarter solutions that reach the communities we serve Ready to chase the miracles of science and improve people s lives Let s pursue Progress and Discover i Extraordinary together At Sanofi we provide equal opportunities to all regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or other characteristics protected by law

Experience

At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results

Soft skills

• Relationship building
• Stakeholder communication
• Cross-functional teamwork
• Driving continuous improvement
• Persuasive speaking
• Agility and adaptability

Technical skills

• Business data analytics
• Customer segmentation
• Sales force effectiveness
• Opportunity management
• Account management
• Market analysis

Education

• Bachelor's degree in Pharmacy (required); additional certifications are a plus

Languages

Arabic and English (both required)

Travel

30% to 40% travel within assigned territory; valid driver's license required

Good-to-have

Experience working in remote areas (e.g., North region, Hafar Al-Batin, Arar, Aljowf or similar regions)

Equal opportunities

At Sanofi we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law

At Sanofi we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity

Watch our ALL IN video

and check out our Diversity Equity and Inclusion actions at sanofi com