Head of Middle East Logistics Operations (Commerce)

TikTok Inc.; Riyadh; On-site; SAR 420,000 - 650,000; Full time

Job summary

TikTok is expanding its supply chain operations in the Middle East, and this role leads local logistics fulfillment, from demand research to day-to-day operations management in the Riyadh region.

You will collaborate with local partners to drive service improvements, manage carriers, and work with cross-functional teams to enhance delivery performance and customer experience across markets.

Qualifications

• Bachelor’s degree or above.
• At least 3 years of cross-border or local logistics operations experience.
• Strong communication and coordination to work across departments.
• Ability to negotiate and manage supplier relationships.
• Structured data analysis and adaptability to changes in cross-border logistics.
• Fluency in Chinese and English for partner communication.
• Willing to be assigned overseas long-term.

Responsibilities

• Own end-to-end local logistics fulfilment for the Middle East market, focusing on demand research, solution design, implementation, and operations management.
• Drive carrier collaboration with Middle East partners, improving service quality and fulfillment timeliness.
• Identify operational gaps using data and feedback, design improvements, and drive KPI improvements.
• Collaborate with front-end, product, and customer service to drive cross-functional initiatives.

Skills

Communication skills

Cross-functional collaboration

Negotiation skills

Analytical thinking

Overseas assignment

Cross-cultural communication

English proficiency

Education

Bachelor’s degree or above

Job description

TikTok is expanding its supply chain operations in the Middle East, and this role leads local logistics fulfillment, from demand research to day-to-day operations management in the Riyadh region.

You will collaborate with local partners to drive service improvements, manage carriers, and work with cross-functional teams to enhance delivery performance and customer experience across markets.