Logistics Operations – TikTok Commerce

TikTok; Riyadh; On-site; SAR 420,000 - 650,000; Full time

Job summary

TikTok is expanding its supply chain operations in the Middle East, and this role leads local logistics fulfillment, from demand research to day-to-day operations management in the Riyadh region.

You will collaborate with local partners to drive service improvements, manage carriers, and work with cross-functional teams to enhance delivery performance and customer experience across markets.

Qualifications

• Bachelor’s degree or above.
• At least 3 years of cross-border or local logistics operations experience.
• Strong communication and coordination to work across departments.
• Ability to negotiate and manage supplier relationships.
• Structured data analysis and adaptability to changes in cross-border logistics.
• Fluency in Chinese and English for partner communication.
• Willing to be assigned overseas long-term.

Responsibilities

• Own end-to-end local logistics fulfilment for the Middle East market, focusing on demand research, solution design, implementation, and operations management.
• Drive carrier collaboration with Middle East partners, improving service quality and fulfillment timeliness.
• Identify operational gaps using data and feedback, design improvements, and drive KPI improvements.
• Collaborate with front-end, product, and customer service to drive cross-functional initiatives.

Skills

Communication skills

Cross-functional collaboration

Negotiation skills

Analytical thinking

Overseas assignment

Cross-cultural communication

English proficiency

Education

Bachelor’s degree or above

Job description

About the Team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

Responsibilities

• Own end-to-end local logistics fulfillment for the Middle East market, with a core focus on demand research, solution design, business implementation, and day-to-day operations management; accountable for solution effectiveness, cost, delivery timeliness, and user experience metrics;


• Drive carrier collaboration and management: establish efficient cooperation mechanisms with local logistics partners in the Middle East, and continuously improve service quality, fulfillment timeliness, and exception handling;


• Proactively identify issues and drive optimization: based on operational data, on-ground feedback, and business reviews, identify operational gaps across collection, transportation, sorting, last-mile delivery, and exception handling; design actionable improvement plans, drive execution, and continuously improve core KPIs including SLA, delivery success rate, long-tail performance, and return rates;


• Cross-functional collaboration and project execution: work closely with front-end, product, and customer service teams to identify key business pain points, drive cross-functional initiatives, and improve overall logistics operational efficiency and service experience.

Qualifications

Minimum Qualifications

• 1. Bachelor’s degree or above；


• 2. At least 3 years of experience in cross-border or local logistics operations；


• 3. Good communication and coordination skills, with the ability to collaborate effectively across departments and adapt to a complex and fast-changing commerce business environment；


• 4. Good resource integration and negotiation skills, with the ability to develop and maintain quality supplier relationships and improve partnership stability；


• 5. Good logical thinking and learning agility, with the ability to analyze complex data in a structured manner, adapt quickly to policy changes and business developments in the cross-border logistics industry, and proactively build knowledge of emerging industry trends and skills；


• 6. Good cross-cultural communication and cross-team collaboration skills; fluency in both Chinese and English, verbally and in writing, as Chinese is required for communication with logistics partners and internal teams; ability to effectively drive collaboration and project delivery in an international business environment.


• 7. Open to a long-term overseas assignment.

Preferred Qualifications

• 1. Educational background in Logistics Management, Supply Chain Management, Procurement, International Trade, Business Administration, or a related field；


• 2. Experience in logistics solution design or operations management；


• 3. Experience in logistics operations in the Middle East market.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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