Hard Services Lead—FM, MEP, KPI Governance

Dussmann-Ajlan & Bros; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Dussmann Ajlan & Bros is seeking a Hard Service Consultant based at our Riyadh headquarters to provide technical governance for Hard Services across sites. You will monitor contractor performance, track PPM, and ensure compliance with SLA/KPI and HSE standards.

Ideal candidates have 5+ years in FM with oversight of hard services, audits, and KPI governance, plus a relevant degree and IWFM Level 4 or equivalent certification. Strong leadership and communication skills are essential.

Qualifications

• Bachelor's degree in Facilities Management, Electrical/Mechanical Engineering, or a related technical discipline.
• IWFM Level 4 or above, or equivalent professional certification.
• Minimum 5 years of experience in Facilities Management, with Hard Services operations experience.
• Exposure to inspections, audits, and KPI governance preferred.

Responsibilities

• Provide technical oversight of Hard Services delivery and monitor contractor compliance.
• Offer technical guidance on mechanical systems in line with applicable standards and specifications.
• Track PPM schedules and reactive work orders through CAFM/CMMS and follow up on backlogs and timely closure.
• Collect and validate performance data and support SLA/KPI tracking and reporting.
• Conduct inspections and audits, identify non-compliance issues, and support NCR/CAPA tracking; ensure SOPs, permits, method statements, and maintenance records are available and compliant.
• Support permit-to-work compliance, safety inspections, and risk-mitigation activities.
• Assist with asset verification, documentation review, and readiness activities during mobilization and transition.
• Prepare reports covering PPM performance, backlogs, incidents, and technical issues.
• Coordinate with the FMC team, contractors, and client representatives to ensure smooth service delivery.

Skills

Leadership

Critical thinking

Problem-solving

Effective communication

Stakeholder engagement

Decision-making

Conflict resolution

Analytical thinking

Attention to detail

Time management

Education

Bachelor’s degree in Facilities Management, Electrical/Mechanical Engineering, or related technical discipline

Tools

Maximo

PMS procedures

KPI monitoring tools

SharePoint

EDMS

Job description

Dussmann Ajlan & Bros is seeking a Hard Service Consultant based at our Riyadh headquarters to provide technical governance for Hard Services across sites. You will monitor contractor performance, track PPM, and ensure compliance with SLA/KPI and HSE standards.

Ideal candidates have 5+ years in FM with oversight of hard services, audits, and KPI governance, plus a relevant degree and IWFM Level 4 or equivalent certification. Strong leadership and communication skills are essential.