Senior FM Services Specialist - IFM Operations

Parsons; Riyadh; On-site; SAR 212,000 - 324,000; Full time

Job summary

Parsons is seeking a Senior FM Services Specialist - IFM Operations in Riyadh, Saudi Arabia. The role focuses on governance of outsourced FM delivery, MEP maintenance, and community services, ensuring safety, reliability, and service quality across high-density residential assets.

The successful candidate will monitor SLAs/KPIs, review contractor performance, and drive improvements in maintenance and asset records while coordinating with City Operations and Asset Management for operational

Qualifications

• Diploma or bachelor degree in Facilities Management, Mechanical/Electrical/Building Services or related field.
• Experience: at least 10 years in facilities management with on-site supervision.

Responsibilities

• Provide on-site technical assurance for IFM across workforce accommodation and community assets.
• Monitor SLA/KPI compliance and contractor performance.
• Oversee planned preventive maintenance and corrective maintenance.
• Verify safety, hygiene, and operational readiness across facilities.
• Coordinate with asset management for lifecycle maintenance planning.

Skills

IFM oversight

Contractor management

SLA monitoring

KPI tracking

Asset management

HVAC systems

Electrical systems

Plumbing

Maintenance planning

Education

Bachelor's degree in Facilities Management or Engineering

Tools

CAFM/CMMS

Digital inspections

Asset data systems

Job description

Senior FM Services Specialist - IFM Operations Job Snapshot Role: Senior FM Services Specialist - IFM Operations Location: Riyadh, Saudi Arabia Industry: Facilities Services Function: Facilities Management-Maintenance Experience: Minimum 10 years Job Type: Full-time Position Overview Senior FM Services Specialist - IFM Operations in Riyadh, Saudi Arabia is a Facilities Services opportunity providing technical oversight of Integrated Facilities Management, workforce accommodation, hard and soft FM services, asset maintenance, contractor performance, and operational readiness. Parsons is hiring a Saudi National specialist to govern outsourced FM delivery, monitor SLAs and KPIs, oversee MEP maintenance and community services, strengthen worker welfare standards, and improve the reliability and service quality of large residential assets.

Job Details Country: Saudi Arabia City: Riyadh Industry: Facilities Services Function: Facilities Management-Maintenance Salary: 19000-29000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Saudi National Job Type: Full-time

Role Context

The Senior FM Services Specialist will act as an on-site technical and operational assurance resource for Integrated Facilities Management across high-density workforce accommodation and supporting community assets. Rather than directly delivering every service, the position will verify that contracted providers perform their obligations safely, consistently, and at the required standard. The role covers both hard and soft FM, creating a direct link between building-system reliability and the everyday quality of the residential environment. It will scrutinize maintenance performance, catering and hygiene, asset condition, contractor deployment, resident service requests, and new-facility handovers while providing City Operations and Asset Management leadership with reliable evidence of operational performance.

Key Responsibilities

• Provide daily technical oversight of Integrated Facilities Management services across assigned workforce accommodation assets.
• Monitor residential blocks, dining facilities, common spaces, community amenities, and supporting infrastructure.
• Conduct structured field inspections to assess facility condition and operational performance.
• Verify that facilities remain safe, functional, clean, accessible, and suitable for occupancy.
• Identify engineering defects and operational deficiencies requiring contractor intervention.
• Monitor outsourced FM providers against contractual scopes and approved operating procedures.
• Measure service delivery against agreed SLAs and KPIs.
• Review contractor response and rectification times.
• Assess the quality and completeness of completed maintenance work.
• Verify contractor manpower deployment against service requirements.
• Monitor contractor supervision and workforce effectiveness across assigned facilities.
• Challenge persistent underperformance and require appropriate recovery actions.
• Track contractor corrective actions until satisfactory closure.
• Maintain evidence supporting contractor performance assessments.
• Review trends that may indicate systemic weaknesses in outsourced service delivery.
• Oversee planned preventive maintenance across building assets and infrastructure.
• Verify completion of PPM tasks against approved maintenance schedules.
• Monitor corrective maintenance and breakdown response.
• Review open work orders and identify overdue or recurring maintenance activities.
• Assess whether maintenance practices adequately protect equipment condition and service continuity.
• Monitor HVAC and associated mechanical systems from an FM operational perspective.
• Review electrical maintenance activities and recurring electrical defects.
• Monitor plumbing, water distribution, and sanitation infrastructure.
• Check lighting systems and other essential building services.
• Identify repeated equipment failures requiring deeper technical investigation.
• Monitor critical equipment reliability and availability.
• Support root cause investigation of recurring asset failures.
• Recommend practical maintenance improvements to increase reliability and reduce reactive work.
• Review asset registers for accuracy and completeness.
• Verify that new or replaced equipment is captured within asset records.
• Monitor maintenance history and lifecycle information for important assets.
• Support asset condition assessments and identification of renewal requirements.
• Contribute operational information to lifecycle maintenance planning.
• Coordinate with Asset Management where deteriorating equipment requires capital intervention.
• Inspect cleaning and janitorial service quality throughout accommodation facilities.
• Monitor housekeeping standards in residential and shared areas.
• Review waste collection, recycling, storage, and disposal performance.
• Monitor pest control services and recurring infestation concerns.
• Inspect sanitation facilities and identify hygiene deficiencies requiring immediate attention.
• Assess soft service performance against contractual requirements and inspection standards.
• Conduct quality inspections of mass-catering and dining operations.
• Review food preparation, storage, and service areas for general hygiene compliance.
• Monitor cleanliness and sanitation within high-volume catering environments.
• Identify facility-related food safety concerns and escalate them appropriately.
• Coordinate corrective actions where catering infrastructure or hygiene standards require improvement.
• Maintain focus on worker welfare when assessing accommodation and community service conditions.
• Identify facility deficiencies that could adversely affect resident wellbeing.
• Track resident maintenance requests and ensure appropriate contractor response.
• Review recurring complaints to identify broader service or asset problems.
• Coordinate resolution of resident service issues with responsible providers.
• Escalate significant grievances or repeated service failures through City Operations channels.
• Represent City Operations and Asset Management during joint facility inspections.
• Participate in snagging of newly completed residential and community assets.
• Support commissioning and operational handover activities.
• Identify defects and incomplete works that could prevent safe or efficient operation.
• Verify that maintenance access has been considered before accepting new assets.
• Confirm that equipment can be safely inspected, serviced, and replaced where necessary.
• Review O&M manuals and relevant technical handover documentation.
• Verify availability of warranties and maintenance requirements.
• Review asset information required for integration into FM systems.
• Confirm operational teams receive the documentation necessary to maintain new facilities.
• Track outstanding handover defects through resolution.
• Support determination of operational readiness before facilities enter service.
• Coordinate with Engineering and delivery teams where design or construction deficiencies affect maintainability.
• Use CAFM or CMMS platforms to review maintenance activity and service requests where implemented.
• Analyze work order information for recurring failures, backlog, and performance concerns.
• Support improvement of digital asset and maintenance records.
• Maintain inspection findings, incident records, service failures, and corrective action logs.
• Prepare daily operational updates for significant FM matters.
• Produce weekly reports covering contractor performance and outstanding issues.
• Maintain SLA and KPI performance information.
• Prepare contractor scorecards and service performance assessments.
• Develop management summaries highlighting high-risk or recurring deficiencies.
• Analyze maintenance and service data to identify emerging trends.
• Recommend targeted service improvement plans where performance is below expectations.
• Coordinate closely with City Operations and Asset Management teams.
• Work with HSE personnel on facility safety and contractor compliance issues.
• Liaise with Security where FM activities interact with access or community security requirements.
• Coordinate with Community Management on resident-facing service matters.
• Engage contractors and specialist service providers to resolve operational problems.
• Participate in multidisciplinary coordination and performance meetings.
• Provide technical input into FM contract and scope discussions where required.
• Interpret service specifications and performance obligations relevant to assigned facilities.
• Influence contractor teams to achieve required outcomes without relying on direct administrative authority.
• Support emergency response affecting residential facilities and essential building services.
• Participate in incident management and post-incident facility assessments.
• Support business continuity planning for critical FM services.
• Identify vulnerabilities capable of interrupting accommodation operations.
• Promote safe maintenance practices throughout outsourced service delivery.
• Encourage measurable improvements in asset reliability and service consistency.
• Maintain a strong focus on hygiene, safety, worker welfare, and operational quality.
• Contribute practical lessons learned to improve future FM delivery and asset handovers.

Ideal Profile

The position requires a diploma or bachelor 's degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline. Candidates should have at least 10 years of facilities management experience with substantial hands‑on site supervision and contractor management responsibilities. The role is reserved for Saudi Nationals. Strong experience with workforce accommodation, workers villages, remote camps, high-density residential compounds, or comparable large operational facilities is required. Candidates should have practical experience overseeing Integrated Facilities Management providers rather than working solely within a single maintenance discipline. A balanced understanding of hard and soft FM is essential, covering HVAC, electrical systems, plumbing, water distribution, PPM, corrective maintenance, cleaning, catering, waste management, pest control, hygiene, and sanitation. The successful candidate should understand how SLAs and KPIs are used to measure outsourced FM contractor performance. Practical knowledge of PPM schedules, work orders, corrective maintenance, service requests, asset registers, and lifecycle maintenance is important. Experience inspecting facilities, recording defects, assigning corrective actions, and verifying closure is required. Candidates should understand facility commissioning, snagging, handover, and operational readiness requirements. Experience reviewing O&M manuals, warranties, asset data, and maintenance plans will strengthen suitability. Knowledge of worker welfare and accommodation quality requirements is important for this residential operating environment. Candidates should be able to interpret FM contracts, scopes of work, service specifications, and contractor performance requirements. Experience using CAFM, CMMS, digital inspection, or asset management platforms is highly desirable. Professional qualifications such as CFM, FMP, IWFM, or equivalent FM credentials are preferred. NEBOSH, IOSH, OSHA, or comparable HSE qualifications will be advantageous. Previous experience within Saudi Arabian giga-projects, master‑planned developments, Delivery Partner, PMC, or client-side environments will be valuable. Strong contractor management, negotiation, technical reporting, problem‑solving, stakeholder coordination, and operational decision‑making capabilities are essential.

Skills Set

Integrated Facilities Management IFM Facilities management Workforce accommodation Workers villages Residential compounds Community assets City Operations Asset Management Hard FM Soft FM FM contractor management Service provider management Contract performance Service Level Agreements SLA management Key Performance Indicators KPI monitoring Contractor scorecards Service improvement plans Facility inspections HVAC Mechanical systems Electrical systems Plumbing Water distribution Building services Planned preventive maintenance PPM Corrective maintenance Work orders Service requests Maintenance scheduling Asset registers Asset condition monitoring Asset lifecycle management Reliability improvement Cleaning services Janitorial services Mass catering Food hygiene Food safety Sanitation Waste management Recycling Pest control Worker welfare Resident services Resident complaints Facility handover Snagging Commissioning Operational readiness O&M manuals Warranties Asset data Maintenance plans CAFM CMMS Digital inspections FM dashboards SLA scorecards Operational reporting Incident management Emergency response Business continuity HSE CFM FMP IWFM NEBOSH IOSH OSHA

Why Join Us

Integrated FM within a large workforce community is a demanding operational environment where mechanical reliability, hygiene, catering, maintenance response, contractor performance, and resident welfare must function together every day. This Riyadh position provides substantial responsibility for assuring that those services meet measurable performance standards rather than simply reacting when problems occur. The opportunity combines technical FM oversight with asset lifecycle management, contractor governance, operational readiness, digital maintenance systems, and resident-focused service improvement. It offers valuable experience for progression into senior IFM, Asset Management, City Operations, and facilities leadership positions within Saudi Arabia 's expanding portfolio of large-scale communities.

About the Company

Parsons Corporation delivers engineering, program management, construction management, facilities, and infrastructure services across major developments. In Saudi Arabia, its teams support large-scale communities through Integrated Facilities Management oversight, asset operations, contractor governance, operational readiness, maintenance assurance, and coordinated city services.