Hard Service Consultant

Dussmann-Ajlan & Bros; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Dussmann Ajlan & Bros is seeking a Hard Service Consultant based at our Riyadh headquarters to provide technical governance for Hard Services across sites. You will monitor contractor performance, track PPM, and ensure compliance with SLA/KPI and HSE standards.

Ideal candidates have 5+ years in FM with oversight of hard services, audits, and KPI governance, plus a relevant degree and IWFM Level 4 or equivalent certification. Strong leadership and communication skills are essential.

Qualifications

• Bachelor's degree in Facilities Management, Electrical/Mechanical Engineering, or a related technical discipline.
• IWFM Level 4 or above, or equivalent professional certification.
• Minimum 5 years of experience in Facilities Management, with Hard Services operations experience.
• Exposure to inspections, audits, and KPI governance preferred.

Responsibilities

• Provide technical oversight of Hard Services delivery and monitor contractor compliance.
• Offer technical guidance on mechanical systems in line with applicable standards and specifications.
• Track PPM schedules and reactive work orders through CAFM/CMMS and follow up on backlogs and timely closure.
• Collect and validate performance data and support SLA/KPI tracking and reporting.
• Conduct inspections and audits, identify non-compliance issues, and support NCR/CAPA tracking; ensure SOPs, permits, method statements, and maintenance records are available and compliant.
• Support permit-to-work compliance, safety inspections, and risk-mitigation activities.
• Assist with asset verification, documentation review, and readiness activities during mobilization and transition.
• Prepare reports covering PPM performance, backlogs, incidents, and technical issues.
• Coordinate with the FMC team, contractors, and client representatives to ensure smooth service delivery.

Skills

Leadership

Critical thinking

Problem-solving

Effective communication

Stakeholder engagement

Decision-making

Conflict resolution

Analytical thinking

Attention to detail

Time management

Education

Bachelor’s degree in Facilities Management, Electrical/Mechanical Engineering, or related technical discipline

Tools

Maximo

PMS procedures

KPI monitoring tools

SharePoint

EDMS

Job description

Dussmann Ajlan & Bros is pleased to announce a new career opportunity for the position of Hard Service Consultant, based at our Headquarters in Riyadh, Saudi Arabia.

Role Purpose

Provide technical support and governance for Hard Services delivery across assigned sites, ensuring compliance with contractual requirements, SLA/KPI targets, and HSE standards. Support contractor performance monitoring, PPM execution tracking, and audit readiness to ensure the reliable and efficient operation of mechanical and MEP systems.

Technical Knowledge

• Working knowledge of Electrical\Mechanical and MEP systems.
• Understanding of FM standards, including SFG20, NFPA, SBC, CIBSE, and ASHRAE.
• Awareness of ISO 41001, ISO 9001, ISO 45001, and ISO 14001.
• Knowledge of PPM and reactive maintenance tracking, permit-to-work systems, SLA/KPI monitoring, inspections, and audits.

Key Responsibilities

• Support the technical oversight of Hard Services delivery and monitor contractor compliance.
• Provide technical guidance on mechanical systems in line with applicable standards and specifications.
• Track PPM schedules and reactive work orders through CAFM/CMMS and follow up on backlogs and timely closure.
• Collect and validate performance data and support SLA/KPI tracking and reporting.
• Conduct technical inspections and audits, identify non-compliance issues, and support NCR/CAPA tracking.Ensure SOPs, permits, method statements, and maintenance records are available, updated, and compliant.
• Support permit-to-work compliance, safety inspections, and risk-mitigation activities.
• Assist with asset verification, documentation review, and readiness activities during mobilization and transition.
• Prepare reports covering PPM performance, backlogs, incidents, and technical issues.
• Coordinate with the FMC team, contractors, and client representatives to ensure smooth service delivery.

Systems and Digital Tools

Proficiency in CAFM/CMMS platforms such as Maximo, PMS procedures, KPI monitoring tools, reporting dashboards, and document-management systems such as SharePoint or EDMS.

Required Soft Skills

Leadership, critical thinking, problem-solving, effective communication, stakeholder engagement, decision-making, conflict resolution, analytical thinking, attention to detail, time management, and the ability to work under pressure.

Experience

• Minimum 5 years of experience in Facilities Management.Experience supporting Hard Services operations, contractor performance monitoring, and maintenance tracking within FM environments.
• Exposure to inspections, audits, and KPI governance is preferred.

Education

Bachelor’s degree in Facilities Management, Electrical\Mechanical Engineering, or a related technical discipline.

Mandatory Certification

IWFM Level 4 or above, an equivalent professional certification, or equivalent relevant experience.

Preferred Certifications

ISO 41001 awareness, NEBOSH, BICSc, or PMP.

• Employment Type: Full-time