Guest Relations Senior Manager

THA by ARMONIA; Riyadh; On-site; SAR 420,000 - 550,000; Full time

Benefits offered by this job

Relocation support (visa, housing, and

Transportation assistance

Job summary

THA by ARMONIA seeks a Guest Relations Senior Manager to lead the department across all competition venues in Riyadh for a major international multi-sport event. The role is full-time and on-site, running from ASAP until the end of December 2026, with front-line leadership and direct reporting to senior management.

Responsibilities include building operational plans, staffing, visitor services, escalation handling and cross-functional collaboration with Security, Accreditation and Hospitality

Qualifications

• Senior leadership experience in guest relations or event management.
• Proven ability to lead multi-venue operations and teams.
• Strong communication, planning and incident response skills.

Responsibilities

• Lead the Guest Relations department across all competition venues.
• Develop and implement operational plans, SOPs and staffing structures.
• Deliver a safe, smooth and welcoming spectator and guest experience.
• Act as senior escalation point for guest complaints and incidents.
• Coordinate with Venue Management, Security, Accreditation and Hospitality.

Job description

About the Role

We are recruiting a Guest Relations Senior Manager for a dedicated full-time team delivering guest management at a major international multi-sport event. The role sits within our client’s Guest Management function. It is based on site in Riyadh, KSA, and runs from ASAP until the end of December 2026, covering readiness, event time and close-out.

The event will bring together thousands of athletes and team officials from across the region, competing across multiple sports and venues.

You will:

• Lead the Guest Relations department across all competition venues
• Build the operational plans, SOPs and staffing structures the team works to
• Deliver a safe, smooth and welcoming experience for spectators and guests
• Act as the senior escalation point for guest complaints and operational incidents

You will lead Venue Managers, Supervisors, Ushers and supporting teams. You will work closely with Venue Management, Security, Accreditation and Hospitality. You will report to the event’s senior management, giving them regular operational updates and recommendations.

This is a senior leadership role, but it is not a desk-based one. Once the event begins, you are expected to be visible across venues and to lead from the front.

Key Responsibilities

Planning and Readiness

• Develop and implement Guest Relations operational plans, SOPs, staffing structures and venue deployment strategies.
• Oversee recruitment, training, workforce scheduling and operational readiness across all competition venues.

Spectator and Guest Services

• Ensure efficient spectator entry and exit, crowd flow, wayfinding and seating assistance.
• Oversee guest information services, accessibility assistance, Lost & Found and Lost Child procedures.
• Coordinate athlete lounge access support, accreditation scanning and meal box distribution where required.

Operational Integration

• Liaise with Venue Management, Security, Accreditation, Hospitality and other functional areas to ensure smooth event operations.
• Manage escalated guest complaints, operational incidents and emergency response coordination.

Performance and Reporting

• Monitor departmental KPIs, daily operations, staffing performance and service quality across all venues.
• Provide operational reports, departmental updates and recommendations to senior management.

• Visa, accommodation and transportation included for candidates relocating to Riyadh