Senior Guest Relations Lead for Live Event Operations

THA by ARMONIA; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Relocation support

Accommodation provided

Job summary

THA by ARMONIA seeks a Guest Relations Senior Manager to lead a dedicated on-site team for a major international multi-sport event in Riyadh. The role requires visible leadership across venues from readiness to close-out, reporting to senior management with essential operational updates.

You will develop guest relations plans, manage staffing, optimize spectator flow and service quality, and act as the escalation point for incidents and guest concerns, coordinating with security and hospitality

Responsibilities

• Lead the Guest Relations department across all competition venues
• Develop and implement Guest Relations operational plans, SOPs, staffing structures and venue deployment strategies
• Oversee recruitment, training, workforce scheduling and operational readiness across all competition venues
• Ensure efficient spectator entry and exit, crowd flow, wayfinding and seating assistance
• Oversee guest information services, accessibility assistance, Lost & Found and Lost Child procedures
• Coordinate athlete lounge access support, accreditation scanning and meal box distribution where required
• Liaise with Venue Management, Security, Accreditation, Hospitality and other functional areas to ensure smooth event operations
• Manage escalated guest complaints, operational incidents and emergency response coordination
• Monitor departmental KPIs, daily operations, staffing performance and service quality across all venues
• Provide operational reports, departmental updates and recommendations to senior management
• Visa, accommodation and transportation included for candidates relocating to Riyadh

Job description

THA by ARMONIA seeks a Guest Relations Senior Manager to lead a dedicated on-site team for a major international multi-sport event in Riyadh. The role requires visible leadership across venues from readiness to close-out, reporting to senior management with essential operational updates.

You will develop guest relations plans, manage staffing, optimize spectator flow and service quality, and act as the escalation point for incidents and guest concerns, coordinating with security and hospitality