Door Attendant

Novotel & ibis Balikpapan; Medina; On-site; SAR 50,000 - 90,000; Full time

Job summary

Novotel & ibis Balikpapan is seeking a polished Front of House host to welcome guests at the entrance and assist with luggage, transport, and arrival experiences. You will coordinate with Bell, Valet and Front Office teams to ensure seamless service, maintain pristine public areas, and embody the brand’s Emotional Luxury philosophy.

Ideal candidates have 2+ years in luxury hospitality, a valid driving license, and fluency in English with strong communication.

Qualifications

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset
• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort
• Must possess a valid driving license and have experience with luxury vehicle handling
• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards
• Fluent in English; Arabic and other languages are considered a significant asset
• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required

Responsibilities

• Provide a warm sincere greeting to all guests upon arrival and departure using appropriate names and titles whenever possible
• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience
• Coordinate seamlessly with the Bell Team, Valet and Front Office to manage guest luggage and transportation needs efficiently
• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner
• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free
• Uphold the brand’s Emotional Luxury philosophy ensuring every interaction feels bespoke, heartfelt and memorable
• Act as a storyteller sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination
• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive
• Ensure the safety and security of the entrance area by monitoring traffic flow and reporting any unusual activities or hazards
• Adhere to all Raffles and Accor hygiene safety and service standards at all times

Skills

Fluent English

Customer service

Communication skills

Professional appearance

Education

High School Diploma or equivalent

Hospitality Management degree asset

Job description

Key Roles & Responsibilities

• Provide a warm sincere greeting to all guests upon arrival and departure using appropriate names and titles whenever possible
• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience
• Coordinate seamlessly with the Bell Team, Valet and Front Office to manage guest luggage and transportation needs efficiently
• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner
• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free
• Uphold the brand’s Emotional Luxury philosophy ensuring every interaction feels bespoke, heartfelt and memorable
• Act as a storyteller sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination
• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive
• Ensure the safety and security of the entrance area by monitoring traffic flow and reporting any unusual activities or hazards
• Adhere to all Raffles and Accor hygiene safety and service standards at all times

Personal Attributes & Experience

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset
• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort
• Must possess a valid driving license and have experience with luxury vehicle handling
• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards
• Fluent in English; Arabic and other languages are considered a significant asset
• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required
• A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service
• Experience in a resort pre-opening environment is highly desirable