Guest Experience Lead - Multilingual & Attraction Ops

Talent Blueprint FZ LLC; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Talent Blueprint FZ LLC is seeking a proactive leader to coordinate Guest Services teams across booking, entry, and departure, ensuring VIP-level guest experiences and seamless operations at the venue.

The role requires 3–5 years of team leadership in guest service within attractions or events, a Bachelor's in Hospitality/Tourism/Business, and fluency in Arabic and English. Site and office-based with shifts, evenings, and weekends as needed.

Qualifications

• Bachelor's degree in Hospitality, Tourism, Business or related field.
• 3–5 years leading guest service or visitor-facing teams.
• Proficiency in Arabic and English; strong communication and presentation skills.

Responsibilities

• Lead Tour Guides, Senior Ushers, Ushers, Access Control staff and assigned Golf Cart Drivers; plan deployment, shifts and changes.
• Ensure exceptional guest experience at booking, entry, all touchpoints and departure.
• Ensure Tour Guides deliver scripts accurately in Arabic and English with strong presentation and guest engagement.
• Complete induction, training and assessment before deployment; provide briefings and coaching.
• Coordinate guest movement, group handovers, Access Control, and golf cart dispatch with supervisors.
• Develop and maintain SOPs for enquiries, complaints, lost property and escalation; resolve service issues promptly.
• Oversee information desks, signage, wayfinding and guest assistance services.
• Monitor guest satisfaction (CSAT, NPS, feedback channels); implement improvements.

Skills

Team leadership

Communication skills

Problem solving

Presentation skills

Reporting skills

Arabic & English fluency

Education

Bachelor's degree in Hospitality, Tourism, Business or related field

Job description

Talent Blueprint FZ LLC is seeking a proactive leader to coordinate Guest Services teams across booking, entry, and departure, ensuring VIP-level guest experiences and seamless operations at the venue.

The role requires 3–5 years of team leadership in guest service within attractions or events, a Bachelor's in Hospitality/Tourism/Business, and fluency in Arabic and English. Site and office-based with shifts, evenings, and weekends as needed.