Global Customer Implementation Specialist

DHL Global Forwarding; Makkah Region; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Career development

Job summary

DHL Global Forwarding is seeking an OFR Customer Implementation Specialist in Jeddah, Saudi Arabia to manage customer operations plans and oversee multimodal logistics execution. You will support the sales team, coordinate order flow, resolve delivery issues, and monitor worldwide supply chain activities to ensure timely and cost-efficient service for our clients.

Join a globally connected team with a competitive salary and clear career development opportunities, contributing to Excellence.

Qualifications

• Bachelor’s degree or equivalent experience required.
• More than 4 years of relevant experience in logistics or customer operations.

Responsibilities

• Execute customer operations plans to deliver efficient logistics processes.
• Manage and update orders received via the system, including special orders.
• Ensure flow of goods and information across customer global supply chains and resolve delivery issues.
• Support the sales team and respond to operations-related requests such as quotations and billing corrections.
• Deliver cartage tours, monitor profitability, service quality and timelines.
• Respond promptly to customer inquiries, conduct customer visits, and understand requirements.
• Track capacities and ensure optimum utilization per objectives.
• Resolve issues in operations and report events to management as needed.
• Keep systems updated with product shortages, delivery dates, price changes, etc.
• Draft reports on inquiries, sales trends, complaints, and delivery performance.

Skills

Customer operations

Logistics coordination

Education

Bachelor’s Degree or equivalent

Job description

DHL Global Forwarding is seeking an OFR Customer Implementation Specialist in Jeddah, Saudi Arabia to manage customer operations plans and oversee multimodal logistics execution. You will support the sales team, coordinate order flow, resolve delivery issues, and monitor worldwide supply chain activities to ensure timely and cost-efficient service for our clients.

Join a globally connected team with a competitive salary and clear career development opportunities, contributing to Excellence.