GIS I&C Troubleshooting Engineer

Hitachi, Ltd.; Dammam; On-site; SAR 150,000 - 210,000; Full time

Job summary

Hitachi Energy in Saudi Arabia seeks an experienced operations administrator to lead administrative workflows, support leadership, and ensure compliance across functions within the energy sector.

You will enhance cross-department collaboration, track KPIs, manage procurement and onboarding tasks, and drive process optimization while living Hitachi Energy’s core values of safety and integrity.

Qualifications

• Bachelor's degree or diploma in electrical engineering preferred.
• 5–8+ years in technical sales role with Grid Automation portfolios.
• Field work experience in Grid Automation systems would be an added advantage.
• Strong communication and collaboration skills.
• Proficiency in both spoken & written English language is required.

Responsibilities

• Coordinate day-to-day operational administrative activities and support Operations Management in strategic planning, budgeting, reporting.
• Analyze operational workflows and propose continuous improvement initiatives and monitor operational KPIs and generate performance reports.
• Liaise across departments to streamline communication and operations and supervise and mentor junior administrative staff.
• Managing procurement documentation, supplier communications, and vendor follow-up and organize meetings, draft agendas, record minutes, and manage action points.
• Assisting in audits, compliance checks, and enforcement of corporate policies and Support onboarding processes, training logistics, and HR administrative tasks.
• Assisting in risk management initiatives and business continuity planning and take ownership of special projects assigned by management.
• Coordinating between the team leaders and Project managers for logging and following the NCRs on the system and updating the competency matrix for the organization in coordination with team leaders.
• Supporting the employees with their admin requests such as the traveling and hotel related and support the training activity for the team and related administration task.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Team player

Strong communication

Independent worker

Result oriented

Education

Electrical engineering degree

Job description

The opportunity

You will be building and growing the operations administrator plays a critical role in ensuring efficient and effective operational activities. Responsible for overseeing administrative workflows, improving internal processes, supporting strategic initiatives, facilitating cross-departmental collaboration. You will be acting as a key support to leadership by ensuring compliance, tracking operational KPIs, and driving process optimization.

How you’ll make an impact

• Coordinating and overseeing day-to-day operational administrative activities and support Operations Management in strategic planning, budgeting, reporting.


• Analyzing operational workflows and propose continuous improvement initiatives and monitor operational KPIs and generate performance reports.


• Liaising across departments to streamline communication and operations and supervise and mentor junior administrative staff.


• Managing procurement documentation, supplier communications, and vendor follow-up and organize meetings, draft agendas, record minutes, and manage action points.


• Assisting in audits, compliance checks, and enforcement of corporate policies and Support onboarding processes, training logistics, and HR administrative tasks.


• Assisting in risk management initiatives and business continuity planning and take ownership of special projects assigned by management.


• Coordinating between the team leaders and Project managers for logging and following the NCRs on the system and updating the competency matrix for the organization in coordination with team leaders.


• Supporting the employees with their admin requests such as the traveling and hotel related and support the training activity for the team and related administration task.


• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.


• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree or diploma in electrical engineering is preferred.


• More than 5-8 Years of experience in technical sales role and having knowledge and understanding on Grid Automation (Automation and communication) portfolios.


• Previous Field work experience in Grid Automation systems (Automation and communication) will be an added advantage.


• We are looking for an experienced, self-motivated and reliable team player with an independent and result oriented working style, as well as strong communicative and collaborative skills.


• Able to work independently and collaborate in a team set up.


• You consider yourself to be an energetic, supportive and self-confident person who can handle both ups and downs and manage problems that may occur.


• Proficiency in both spoken & written English language is required.