Fulfillment Operations Lead

Afaq - Warehouse Branch (Amazon); Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Amazon in Jeddah is seeking an Operations Manager to lead a team in fulfilment and production, ensuring targets and KPIs are met. You will coordinate attendance, shift patterns, and workflow under the Shift Manager, while coaching and developing associates.

The role requires strong communication, problem-solving, and safety leadership, with weekend and night shift flexibility. You will review SOPs, track metrics, and drive continuous improvement in a fast-paced environment.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Strong communication and leadership abilities.
• Ability to analyze data and generate insights.

Responsibilities

• Help support daily management of department duties.
• Assign work to associates to support workflow and daily production KPIs/goals.
• Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
• Support in training and up-skilling new associates.
• Support with tracking, trending and reporting of departmental metrics by associates.
• Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
• Tracking, reporting, maintenance of hours and schedules.
• Review and update Standard Operating Procedure (SOP) documents as required.
• Improve flow of product through the station.
• Identify and address safety hazards within and participate in safety initiatives.
• Fully understand workflow, daily production goals, and number of Associates present each day.
• Lead by example and coach team to meet targets; work flexible shifts including nights and weekends.

Skills

Microsoft Office

Communication skills

Problem solving

Education

High school or equivalent

Job description

Amazon in Jeddah is seeking an Operations Manager to lead a team in fulfilment and production, ensuring targets and KPIs are met. You will coordinate attendance, shift patterns, and workflow under the Shift Manager, while coaching and developing associates.

The role requires strong communication, problem-solving, and safety leadership, with weekend and night shift flexibility. You will review SOPs, track metrics, and drive continuous improvement in a fast-paced environment.