Frontline Operations Specialist: Fast-Paced Support

Sweater; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Sweater in Saudi Arabia is seeking a detail-oriented Frontline Operations Specialist to join our operations team. You will manage daily frontline activities, handle requests, communicate with customers and service providers, and ensure that all processes are completed efficiently and with high quality.

This dynamic role blends operational execution, coordination, and customer support. The ideal candidate thrives in a fast-paced environment, possesses strong English communication skills, and

Qualifications

• 0–2 years of experience in operations, logistics, or customer service roles.
• Excellent communication and coordination skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
• Professional command of English (written and spoken).
• Ability to multitask in a dynamic environment.

Responsibilities

• Execute and follow up on daily front-line operations according to company policies and procedures.
• Monitor incoming requests and ensure timely and accurate completion.
• Handle service disruptions (such as cancellations or delays) and propose solutions.
• Review and follow up on customer feedback and ensure proper resolution by the operations team.
• Communicate with service providers and internal teams to ensure smooth coordination.
• Respond to customer inquiries via chat, phone, and tickets.
• Maintain service quality standards and ensure continuous workflow.
• Support ongoing improvements in customer experience and operational efficiency.

Skills

Communication

Coordination

Multitasking

Customer service

English

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Virtual communication tools

Job description

Sweater in Saudi Arabia is seeking a detail-oriented Frontline Operations Specialist to join our operations team. You will manage daily frontline activities, handle requests, communicate with customers and service providers, and ensure that all processes are completed efficiently and with high quality.

This dynamic role blends operational execution, coordination, and customer support. The ideal candidate thrives in a fast-paced environment, possesses strong English communication skills, and