Front Office Supervisor

Four Seasons Hotel; Saudi Arabia; On-site; SAR 111,600 - 200,880; Full time

Benefits offered by this job

Competitive basic salary

Live-out allowance

Travel allowance

29–30 days paid annual vacation

Job summary

Four Seasons Red Sea is seeking a Front Office Supervisor to lead daily Front Desk operations and guide reception staff. You will ensure warm welcomes, smooth check-in/out, and personalized service, while upholding Four Seasons standards.

The role requires 1–2 years in a front office supervisory capacity, fluency in Arabic and English, and familiarity with Opera PMS. Local candidates only under Saudi labor rules apply.

Qualifications

• Minimum 1–2 years of experience in a front office or guest-facing supervisory role.
• Knowledge of Opera PMS or similar hotel systems preferred.
• Strong interpersonal and communication skills in both Arabic and English.
• Locals only as per the Saudi labour law.

Responsibilities

• Supervise daily Front Desk operations and ensure a seamless guest experience.
• Assist with training, coaching and supporting Front Desk staff.
• Handle guest concerns professionally and resolve issues promptly.
• Monitor shift checklists, ensure billing accuracy and maintain smooth communication with other departments.
• Uphold Four Seasons standards of service, grooming and professionalism.

Skills

Interpersonal skills

Communication (Arabic & English)

Problem-solving

Calm under pressure

Leadership / supervisory

Tools

Opera PMS

Job description

As a Front Office Supervisor at Four Seasons Red Sea you will lead by example in delivering exceptional guest service. You will oversee the daily operations of the Front Desk, support and guide receptionists, and ensure every guest receives a warm welcome, smooth check-in/out process, and personalized attention throughout their stay. Your leadership will be key in maintaining Four Seasons service standards and creating memorable guest experiences.

Key Responsibilities

• Supervise daily Front Desk operations and ensure a seamless guest experience
• Assist with training, coaching and supporting Front Desk staff
• Handle guest concerns professionally and resolve issues promptlyMonitor shift checklists, ensure accuracy in billing and maintain smooth communication with other departments
• Uphold Four Seasons standards of service, grooming and professionalism

Knowledge and Skills

• Strong interpersonal and communication skills in both Arabic and English
• Minimum 1-2 years of experience in a front office or guest-facing supervisory role
• Knowledge of Opera PMS or similar hotel systems preferred
• Excellent problem-solving abilities and guest service mindset
• Ability to remain calm and efficient under pressure
• Locals only as per the Saudi labour law

What to Expect from Your Four Seasons Career

• Competitive Basic Salary
• Live‑Out Allowance
• Travel Allowance (if applicable)
• 30 Days of Paid Annual Vacation
• 10 Public Holidays per Year
• Complimentary Employee Meals
• Medical and Life Insurance Coverage
• Employee Assistance Program
• Complimentary Room Nights at Four Seasons Hotels Worldwide
• Laundry Dry Cleaning Services for Work Attire
• Career Growth & Development Opportunities