Core/Reservation Agent

Four Seasons Hotel; Riyadh; On-site; SAR 70,000 - 90,000; Full time

Benefits offered by this job

Housing Allowance

Transportation Allowance

21 days vacation

Medical Insurance

Paid home leave tickets

Worldwide Complimentary Room Nights

Job summary

Four Seasons Hotel in Riyadh is seeking a Core Agent to join our team. In this role, you will be vital in delivering exceptional customer service, ensuring every guest feels valued and cared for.

Ideal candidates will have prior success in rooms division management and possess strong analytical and guest service skills. The position offers a competitive net salary in a tax-free environment, alongside comprehensive benefits including medical insurance, housing allowance, and opportunities for growth.

Qualifications

• Proven success in a previous rooms division management position required.
• Ability to improve efficiency and productivity.

Responsibilities

• Deliver exceptional customer service and attention to guests.
• Work towards exceeding guest expectations as part of a team.

Skills

Computer and analytical skills

Guest service and salesmanship skills

Ability to manage multiple tasks

Education

College education or equivalent experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture span.

About the location

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower. Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Localization

This position is open to Saudi nationals only.

About the Role

As a Core Agent you will be an integral part of our dynamic team working together towards a common goal to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm you will play a key role in ensuring that every guest receives the utmost care and attention.

Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99‑storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites. 276 spacious and light‑filled rooms including 39 luxurious suites.

Food & Beverage

The hotel offers three exceptional restaurant venues collectively offering a seating capacity of 250 guests. Our event facilities with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square metres (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA & Wellness

Our world‑class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness centre. The spa department boasts a diverse and dedicated team of 25 colleagues all united in their mission to provide exceptional service to our esteemed guests.

Knowledge and Skills

• College education or equivalent experience.
• Comprehensive computer and analytical skills.
• Superior guest service and salesmanship skills.
• Proven success in a previous rooms division management position required.
• Ability to manage multiple tasks, improve efficiency and productivity.

Expectations

Be a champion of the Golden Rule: Do unto others as you would have them do unto you. Be part of a cohesive team with opportunities to learn, grow and develop. Have access to a robust benefit plan. Can engage in diverse and challenging work. Derive a sense of pride in work well done.

What to Expect

• Competitive Net Salary in a Tax‑Free Environment.
• Housing Allowance.
• Transportation Allowance.
• 21 days vacation.
• 10 days Public Holidays per year.
• Paid home leave tickets.
• Complimentary employee meals.
• Medical Insurance.
• Life Insurance.
• Employee Assistance Program.
• Worldwide Complimentary Room Nights with Four Seasons.
• Laundry/dry cleaning for work attire.
• Growth and Development opportunities.