Front Office Manager

Hyatt Place Al Ula; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A premier hotel in Saudi Arabia is seeking an experienced Front Office Manager to lead the pre-opening and launch at Hyatt Place Al Ula. This role involves ensuring exceptional guest experiences, leading a motivated team, and achieving high service quality scores. Candidates should have a university degree in hospitality, a minimum of 2 years in a leadership role, and strong communication skills. The position offers long-term career growth, competitive benefits, and a supportive work environment.

Benefits

Long-term career growth opportunities

12 complimentary nights in other Hyatt properties

Colleague rates and discounts

A motivated and connected team

Qualifications

• Minimum 2 years' experience in a Front Office leadership role.
• Proven track record of achieving excellent customer service scores.
• Strong commercial acumen in productivity management.

Responsibilities

• Lead pre-opening front office setup according to brand standards.
• Deliver high guest satisfaction and manage service quality.
• Drive upselling initiatives to maximize revenue.

Skills

Customer service excellence

Upselling initiatives

Leadership and team development

Problem-solving skills

Strong communication

Education

University degree or diploma in Hospitality or related field

Job description

Overview

We are looking for an experienced Front Office Manager to lead the opening of Hyatt Place AlUla. Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Front Office Manager, you’ll play a key role in the pre-opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues. This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.

Key Responsibilities

• Lead pre-opening front office setup, systems, and brand standards
• Deliver consistently high guest satisfaction and service quality scores
• Drive upselling initiatives to maximize room revenue and ancillary income
• Manage productivity, staffing, and cost controls effectively
• Coach, develop, and motivate front office teams to perform at their best
• Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations

Qualifications & Experience

• University degree or diploma in Hospitality or a related field
• Minimum 2 years’ experience in a Front Office leadership role (pre-opening experience optional)
• Proven track record of achieving excellent customer service scores
• Strong commercial acumen with experience in cost and productivity management
• Excellent problem-solving, administrative, and interpersonal skills
• Demonstrated success in upselling and revenue-driving initiatives
• Strong communication skills and the ability to lead in a dynamic environment

Other

• Candidates must currently reside in Saudi Arabia and be legally eligible to work in the Kingdom.

Care & Benefits

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares

Discover what’s next. We look forward to hearing and learning from you.