Front Office Coordinator

Swissôtel Hotels & Resorts; Makkah Region; On-site; SAR 72,000 - 110,000; Full time

Job summary

Swissôtel Al Maqam in Saudi Arabia is seeking a detail-oriented Front Desk & Accounting Associate to manage billing, invoices, and payments while delivering exceptional guest service at the front desk. The role involves night audits, group billings, and coordination with internal departments to ensure smooth operations.

The ideal candidate will have proven front desk or accounting experience in a luxury hotel, strong communication skills, and proficiency with PMS/POS systems.

Qualifications

• Proven experience in a front desk or accounting role within a luxury hotel environment.
• Strong understanding of billing, invoicing, and general financial procedures.
• Excellent communication and interpersonal skills with guest-service focus.
• Proficient in front office software systems (PMS, POS) and Microsoft Office.
• High attention to detail, accuracy, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work under pressure.

Responsibilities

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices
• Assist in tracking payments, processing transactions, and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support, including greeting visitors, answering phones, and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Skills

Front desk experience

Accounting knowledge

Billing & invoicing

PMS or POS experience

Attention to detail

Communication skills

Multitasking under pressure

Tools

PMS

POS systems

Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Job Description

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices
• Assist in tracking payments, processing transactions, and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support, including greeting visitors, answering phones, and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Qualifications

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed