Front Office Coordinator

SWISSOTEL; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Job summary

Swissôtel Al Maqam invites a detail-oriented Billing & Front Desk Associate to join our luxury hotel operations in Saudi Arabia. You will manage invoices, payments, and night audits while ensuring precise records and seamless guest service at the front desk.

Ideal candidates bring proven front desk or accounting experience in upscale hotels, strong billing expertise, and proficiency with PMS and MS Office. Flexibility for shifts, weekends, and holidays is essential.

Qualifications

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment.
• Strong understanding of billing, invoicing, and general financial procedures.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service.
• Proficient in front office software systems (PMS) and Microsoft Office applications.
• High attention to detail, accuracy, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
• Professional appearance and demeanor with a customer-first mindset.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

Responsibilities

• Coordinate and manage billing processes including the preparation and reconciliation of invoices.
• Assist in tracking payments, processing transactions and resolving billing discrepancies.
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies.
• Provide front desk support including greeting visitors, answering phones and managing appointments.
• Liaise with internal departments to ensure seamless front office operations.
• Support financial reporting and assist with audits or financial reviews as needed.

Skills

Front desk experience

Billing & invoicing

Guest service

PMS software

POS systems

Microsoft Office

Attention to detail

Multitasking

Professional appearance

Shift flexibility

Tools

PMS software

POS systems

Microsoft Office

Job description

Company DescriptionA passion for perfection Swiss tel Hotels amp Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas use and develop their knowledge to reinvent their career path Swiss tel Al Maqam is Swiss tel s Second hotel to open in Saudi Arabia The hotel offers 1624 elegant rooms and suites with modern design complementing the values of today s Arab culture As part of the prestigious Abraj Al Bait complex the deluxe Swiss tel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam overlooking the Ka aba and the Grand Mosque Swiss tel Al Maqam is part of a new urban development including two restaurants one executive lounge two meeting rooms and a business centre It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al HaramJob DescriptionCoordinate and manage billing processes including the preparation and reconciliation of invoices Assist in tracking payments processing transactions and resolving billing discrepancies Assist in night audits and reconciliation of group billings meal allocations and checks Maintain accurate financial and client records in accordance with company policies Provide front desk support including greeting visitors answering phones and managing appointments Liaise with internal departments to ensure seamless front office operations Support financial reporting and assist with audits or financial reviews as needed

We are much more than a world leader We are 240 000 hoteliers with the same shared passion for welcoming We take care of millions of guests in our 4 100 addresses and on our digital platforms As an operator and franchisor HotelServices owner and investor HotelInvest we invest all our energy into making a Feel Welcomea resonate as the finest hotel promise From luxury to economy and in every corner of the globe AccorHotels 20 brands meet all the needs of business and leisure travelers seeking comfort attention and high-quality services Our Brands include -Raffles-Fairmont-Sofitel-MGallery-Grand Mercure-Pullman-SwissA tel-Novotel-Suite Novotel-Mercure-Thalassa sea amp spa-Adagio-ibis-ibis Styles-ibis budget-HotelF1

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed