Front Office Assistant Manager - Guest Experience Lead

The Luxury Collection; Riyadh Region; On-site; SAR 120,000 - 180,000; Full time

Job summary

The Luxury Collection in Ad Diriyah, Saudi Arabia, is seeking a Front Office Manager to assist in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

The position directs and works with managers and employees to ensure an efficient check-in and check-out process. The role aims to maximize guest and employee satisfaction and improve the department's financial performance, with focus on

Qualifications

• High school diploma or GED with 2 years guest services/front desk experience.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Strong interpersonal and communication skills; leadership abilities.

Responsibilities

• Assist Front Office Manager with administering front office functions.
• Supervise Bell/Door staff and Switchboard and Guest Services/Front Desk.
• Ensure efficient check-in and check-out processes.
• Maintain guest and employee satisfaction and maximize department financial performance.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service orientation

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Luxury Collection in Ad Diriyah, Saudi Arabia, is seeking a Front Office Manager to assist in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

The position directs and works with managers and employees to ensure an efficient check-in and check-out process. The role aims to maximize guest and employee satisfaction and improve the department's financial performance, with focus on