FRFT-Driven After-Sales Quality Technician

Ceer; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Ceer in Riyadh is seeking a Workshop Quality Controller to ensure top repair quality and compliance with dealership standards. You will implement quality control procedures, minimize comebacks, and support technicians to meet Fixed Right First Time targets.

Responsibilities include inspections, test drives, reviewing repair orders, feedback with root-cause explanations, maintaining QC logs, and ensuring warranty and service campaign adherence.

Qualifications

• 0–2 years in automotive diagnostics, servicing and repairs or related field.

Responsibilities

• Perform comprehensive inspections to validate repair quality.
• Track FRFT performance and minimize repeat repair comebacks.
• Conduct test drives including drivability assessments and comeback evaluations.
• Review repair orders for accurate diagnoses and proper documentation.
• Return incomplete or incorrect jobs to technicians with feedback and root cause explanations.
• Maintain quality control logs and prepare Non-FRFT case analyses.
• Provide technical guidance and diagnostic support to technicians to enhance repair quality.
• Assist in allocating jobs based on technician skill level and workload.
• Track service campaigns, warranty compliance and adherence to standards.
• Ensure compliance with After Sales standards and warranty procedures.
• Report technical issues.

Skills

Quality control

Diagnostic support

Root cause analysis

Education

High School

Job description

Ceer in Riyadh is seeking a Workshop Quality Controller to ensure top repair quality and compliance with dealership standards. You will implement quality control procedures, minimize comebacks, and support technicians to meet Fixed Right First Time targets.

Responsibilities include inspections, test drives, reviewing repair orders, feedback with root-cause explanations, maintaining QC logs, and ensuring warranty and service campaign adherence.