Associate Technician, After Sales Quality Control

Ceer; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Ceer in Riyadh is seeking a Workshop Quality Controller to ensure top repair quality and compliance with dealership standards. You will implement quality control procedures, minimize comebacks, and support technicians to meet Fixed Right First Time targets.

Responsibilities include inspections, test drives, reviewing repair orders, feedback with root-cause explanations, maintaining QC logs, and ensuring warranty and service campaign adherence.

Qualifications

• 0–2 years in automotive diagnostics, servicing and repairs or related field.

Responsibilities

• Perform comprehensive inspections to validate repair quality.
• Track FRFT performance and minimize repeat repair comebacks.
• Conduct test drives including drivability assessments and comeback evaluations.
• Review repair orders for accurate diagnoses and proper documentation.
• Return incomplete or incorrect jobs to technicians with feedback and root cause explanations.
• Maintain quality control logs and prepare Non-FRFT case analyses.
• Provide technical guidance and diagnostic support to technicians to enhance repair quality.
• Assist in allocating jobs based on technician skill level and workload.
• Track service campaigns, warranty compliance and adherence to standards.
• Ensure compliance with After Sales standards and warranty procedures.
• Report technical issues.

Skills

Quality control

Diagnostic support

Root cause analysis

Education

High School

Job description

Job Purpose

To ensure the highest level of repair quality and operational performance within the workshop by implementing effective quality control procedures minimizing comebacks improving Fixed Right First Time FRFT performance and supporting technicians to deliver repairs that meet dealership and manufacturer standards The role directly contributes to customer satisfaction workshop productivity and compliance with CEER s After Sales Operation Standards

Job Role Key Functional Responsibilities

• Perform comprehensive static and dynamic inspections to validate repair quality
• Track Fixed Right First Time FRFT performance and minimize repeat repair comebacks cases
• Conduct test drives including drivability assessments and comeback evaluations to confirm repair accuracy
• Review Repair Orders to ensure accurate diagnosis clear job descriptions and proper documentation
• Return incomplete or incorrect jobs to technicians with clear feedback and root cause explanations
• Maintain Quality Control logs and prepare Non FRFT case analysis reports
• Provide technical guidance diagnostic support to technicians to enhance repair quality
• Assist in allocating jobs based on technician skill level and workload
• Trak service campaign completion warranty compliance and adherence to dealership operating standards
• Ensure compliance with CEER After Sales standards and warranty procedures
• Report technical issues

Job Requirements

Education Technical High School or High School Experience 0-2 Years in automotive diagnostics servicing and repairs or any relevant field