FM Services Specialist - Saudi National

Parsons; Riyadh; On-site; SAR 201,000 - 312,000; Full time

Job summary

Parsons is looking for an experienced FM Services Specialist to supervise on-site facilities management across large residential assets in Riyadh. You will oversee hard and soft FM activities, monitor contractor performance against SLAs and KPIs, and ensure safety, hygiene, and resident welfare.

The role requires 5+ years in facilities management, with hands-on supervision and strong coordination with asset management and operations teams. On-site work is required in a Saudi National context.

Qualifications

• Diploma or Bachelor degree in Facilities Management, Mechanical, Electrical, Civil Engineering, Building Services, or related technical discipline.
• Minimum 5 years of professional experience in facilities management.
• Hands-on experience in site supervision, maintenance coordination, and contractor management.
• Experience supporting workforce accommodation and large residential facilities.
• Knowledge of HVAC, electrical, plumbing, and basic MEP systems.

Responsibilities

• Provide on-site supervision of Integrated Facilities Management services and ensure service quality.
• Monitor contractor performance, SLAs, and KPIs; coordinate corrective actions as needed.
• Inspect facilities, verify maintenance activities, and manage service requests.
• Oversee hard and soft FM components including catering hygiene and resident welfare.
• Support asset records, preventive maintenance, and operational readiness across sites.

Skills

FM site supervision

Contractor management

Asset and maintenance coordination

HVAC knowledge

Education

Diploma or Bachelor degree in Facilities Management or related technical discipline

Tools

CAFM/CMMS

Job description

FM Services Specialist - Saudi National Job Snapshot - Role: FM Services Specialist - Saudi National - Location: Riyadh, Saudi Arabia - Industry: Facilities Services - Function: Facilities Management-Maintenance - Experience: Minimum 5 years - Job Type: Full Time - Work Arrangement: On-site

Parsons is seeking an experienced FM Services Specialist - Saudi National to support the on-site supervision, technical oversight, and operational governance of Integrated Facilities Management (IFM) services across large-scale workforce accommodation and residential community assets in Riyadh, Saudi Arabia. In this role, you will monitor hard and soft facilities management services, contractor performance, building maintenance, asset condition, hygiene, and worker welfare to ensure that residential facilities operate safely and reliably. You will conduct site inspections, review planned and corrective maintenance activities, monitor service providers against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and coordinate the resolution of operational deficiencies. The position also involves overseeing accommodation standards, catering hygiene, cleaning, waste management, pest control, and basic Mechanical, Electrical, and Plumbing (MEP) maintenance activities. Working closely with Asset Management, City Operations, HSE, Security, Community Management, and FM contractors, you will support service quality, asset reliability, resident satisfaction, and continuous operational improvement.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Facilities Services
• Function: Facilities Management-Maintenance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Saudi National
• Job Type: Full Time
• Work Arrangement: On-site

What You 'll Be Doing

• Integrated Facilities Management Operations - Provide day-to-day on-site oversight of Integrated Facilities Management services across workforce accommodation and residential communities.
• Monitor facilities management activities in residential blocks, common areas, dining facilities, and supporting infrastructure.
• Conduct routine inspections to evaluate facility condition, operational performance, cleanliness, safety, and service quality.
• Monitor FM contractors and service providers against approved procedures, contractual requirements, SLAs, and KPIs.
• Review contractor response times, work quality, maintenance performance, and service request completion.
• Identify operational deficiencies, maintenance issues, engineering defects, and service delivery failures.
• Coordinate corrective actions with responsible contractors and monitor their completion within required timeframes.
• Support consistent implementation of facilities management standards across assigned assets.
• Contractor Performance and Service Governance
• Monitor contractor manpower, deployment, supervision, and service delivery across assigned facilities.
• Review contractor compliance with approved scopes of work and performance requirements.
• Assess the quality and timeliness of maintenance and operational services.
• Monitor service provider performance using established SLAs and KPIs.
• Identify recurring service failures and recommend practical improvements.
• Maintain records of contractor performance, service deficiencies, and corrective actions.
• Coordinate with service providers to resolve operational issues and improve service reliability.
• Escalate recurring or high-risk service failures to Asset Management and City Operations leadership.
• Hard Facilities Management and MEP Maintenance
• Support technical oversight of hard facilities management services and basic MEP infrastructure.
• Monitor planned preventive maintenance and corrective maintenance activities.
• Review maintenance performance for HVAC, electrical, plumbing, water distribution, lighting, and other building systems.
• Verify completion of scheduled maintenance activities against approved requirements.
• Monitor equipment condition, reliability, availability, and recurring technical issues.
• Review work orders, maintenance records, and service requests.
• Identify building system defects and coordinate corrective maintenance with responsible contractors.
• Support effective maintenance planning and operational reliability across assigned facilities.
• Soft Facilities Management and Community Services
• Conduct quality inspections of cleaning, janitorial, catering, waste management, pest control, and related community services.
• Monitor cleaning standards across residential accommodation, washrooms, sanitation facilities, and shared spaces.
• Review contractor performance in maintaining acceptable hygiene and service quality.
• Monitor waste collection, recycling, disposal, and pest management activities.
• Identify deficiencies in soft FM service delivery and coordinate corrective actions.
• Support consistent application of approved operational and service standards.
• Monitor the quality of community services provided to residents and facility users.
• Catering, Food Safety and Hygiene
• Inspect mass-catering kitchens, food preparation areas, food storage facilities, and dining operations.
• Monitor compliance with applicable food safety and hygiene requirements.
• Assess cleanliness and sanitation standards in catering and dining facilities.
• Identify food service deficiencies and communicate findings to responsible contractors.
• Monitor corrective actions associated with catering hygiene and operational concerns.
• Support the maintenance of appropriate food service standards within workforce accommodation facilities.
• Worker Welfare and Accommodation Standards
• Inspect residential blocks, accommodation units, washrooms, sanitation facilities, and common areas.
• Monitor cleanliness, hygiene, facility condition, and accommodation service quality.
• Identify issues affecting resident welfare, safety, and living conditions.
• Track resident maintenance requests, complaints, grievances, and service-related concerns.
• Coordinate with FM contractors to support timely resolution of reported issues.
• Monitor recurring accommodation deficiencies and recommend corrective measures.
• Work with Community Management and other stakeholders to support acceptable residential operating standards.
• Promote worker welfare and continuous improvement in accommodation services.
• Asset Condition and Maintenance Records
• Review asset registers and verify the accuracy of recorded asset information.
• Monitor maintenance status, equipment condition, and asset lifecycle records.
• Support asset condition assessments and the identification of recurring maintenance problems.
• Review maintenance documentation to identify operational risks and reliability concerns.
• Coordinate with Asset Management teams to maintain accurate asset and maintenance information.
• Support improvements to preventive maintenance performance and asset reliability.
• Monitor outstanding defects and maintenance-related corrective actions.
• Facility Handover and Operational Readiness
• Support City Operations and Asset Management during inspections, snagging, commissioning, and handover activities.
• Participate in joint inspections of new residential blocks and associated facilities.
• Identify outstanding construction defects and operational readiness issues.
• Track identified defects through resolution and closure.Verify that new assets are maintainable, accessible, documented, and operationally ready before acceptance.
• Review operation and maintenance documentation, warranties, asset information, and maintenance requirements.
• Support the coordination of facility handover information with relevant project and operational teams.
• Assist in confirming that new facilities meet applicable operational requirements.
• Service Requests and Corrective Action Management
• Monitor resident maintenance requests, complaints, and operational service issues.
• Coordinate with contractors to investigate and resolve reported deficiencies.
• Track service request response times and completion performance.
• Verify the closure of corrective actions and outstanding maintenance issues.
• Identify recurring defects or service failures requiring management attention.
• Maintain accurate records of complaints, corrective actions, and service resolution activities.
• Escalate unresolved or high-risk issues to the appropriate management personnel.
• Operational Reporting and Performance Monitoring
• Prepare daily and weekly facilities management reports.
• Maintain inspection records, incident logs, service failure reports, and corrective action registers.
• Prepare contractor performance assessments and SLA/KPI updates.
• Compile management summaries covering maintenance performance, service quality, and operational concerns.
• Review recurring maintenance issues and service delivery trends.
• Identify opportunities to improve asset performance, contractor efficiency, and service reliability.
• Provide accurate operational information to Asset Management and City Operations teams.
• Support transparent reporting and consistent performance monitoring across assigned facilities.
• Stakeholder Coordination and Emergency Support
• Coordinate with Asset Management, City Operations, HSE, Security, Community Management, contractors, and residents.
• Participate in operational inspections, service reviews, and coordination activities.
• Communicate maintenance concerns and service delivery requirements to relevant stakeholders.
• Support emergency response and incident management activities affecting facilities and residential communities.
• Assist with business continuity activities within assigned operational responsibilities.
• Promote safe working practices and effective coordination during operational incidents.
• Support continuous improvement in facilities management, worker welfare, and service quality.

Required Qualifications and Experience

• Diploma or Bachelor 's degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline.
• Minimum 5 years of professional experience in facilities management.
• Hands-on experience in site supervision, facility inspections, maintenance coordination, and contractor management.
• Experience supporting workforce accommodation, workers ' villages, remote camps, high-density residential compounds, or similar operational facilities.
• Experience supporting or monitoring Integrated Facilities Management service providers.
• Working knowledge of hard and soft facilities management services.
• Understanding of HVAC, electrical systems, plumbing, water distribution, and building maintenance.
• Knowledge of planned preventive maintenance, corrective maintenance, work orders, and service request management.
• Familiarity with cleaning, janitorial services, catering, waste management, pest control, hygiene, and sanitation.
• Experience monitoring contractor performance against contractual SLAs and KPIs.
• Experience conducting facility inspections, identifying defects, and tracking corrective actions through closure.
• Knowledge of asset registers, equipment condition monitoring, maintenance records, and lifecycle maintenance principles.
• Experience supporting facility handover, snagging, commissioning, and operational readiness activities.
• Understanding of worker welfare, accommodation quality, hygiene, and facility safety requirements.
• Ability to interpret FM contracts, scopes of work, performance requirements, and service specifications.
• Strong problem-solving skills and the ability to address operational issues in a fast-paced environment.
• Ability to coordinate and influence contractor teams without direct administrative reporting authority.
• Strong attention to detail and the ability to identify recurring maintenance and service quality issues.
• Good written and verbal communication skills.
• Ability to prepare operational reports, inspection findings, incident logs, and contractor performance updates.
• Ability to work independently and make appropriate operational decisions within assigned authority.
• Good stakeholder management and multidisciplinary coordination skills.

Preferred Qualifications and Experience

• Experience supporting Saudi Arabian giga-projects, major master-planned developments, workforce villages, or large residential communities.
• Experience working in City Operations, Asset Management, Facilities Management, Community Operations, or Property Management environments.
• Professional facilities management certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), IWFM, or equivalent.
• NEBOSH, IOSH, OSHA, or an equivalent HSE qualification.
• Experience using Computer-Aided Facilities Management (CAFM), Computerized Maintenance Management Systems (CMMS), asset management systems, or digital inspection platforms.
• Experience preparing FM dashboards, SLA/KPI scorecards, contractor performance reports, and service improvement plans.
• Knowledge of food safety, catering hygiene, sanitation, and high-volume food service operations.
• Experience coordinating outsourced hard and soft facilities management providers.
• Familiarity with asset lifecycle planning, condition assessments, preventive maintenance optimization, and reliability improvement.
• Experience reviewing O&M manuals, warranties, asset data, maintenance plans, and handover documentation.
• Knowledge of emergency response, incident management, and business continuity requirements within residential communities.
• Experience working within Delivery Partner, Project Management Consultancy, client-side, or major program environments.
• Strong contractor coordination, negotiation, and performance improvement capabilities.
• Ability to analyze operational trends and recommend practical improvements to service quality, asset reliability, and resident experience.

Technical Skills and Knowledge

• Integrated Facilities Management operations.
• Hard and soft FM service monitoring.
• Workforce accommodation and residential facilities management.
• Contractor supervision and performance assessment.
• Service Level Agreement and Key Performance Indicator monitoring.
• Planned preventive and corrective maintenance.
• HVAC, electrical, plumbing, and water distribution systems.
• Building maintenance inspections and defect identification.
• Cleaning, janitorial, and community service quality control.
• Catering hygiene and food safety monitoring.
• Waste management, recycling, and pest control.
• Worker welfare and accommodation hygiene standards.
• Asset registers and equipment condition monitoring.
• Maintenance work orders and service request management.
• CAFM and CMMS platforms.
• Facility snagging, commissioning, and operational handover.
• Operation and maintenance documentation and warranties.
• Corrective action tracking and service failure reporting.
• FM performance dashboards and operational reporting.
• Emergency response and business continuity coordination.

Key Professional Competencies

• Practical facilities management and operational problem-solving.
• Strong attention to detail during inspections and service reviews.
• Ability to identify and elevate operational risks.
• Effective contractor coordination and performance monitoring.
• Good communication and stakeholder management.
• Ability to work independently within assigned responsibilities.
• Strong organizational and reporting skills.
• Commitment to worker welfare, hygiene, and facility safety.
• Ability to manage competing operational priorities.
• Focus on asset reliability, service quality, and continuous improvement.

Working at Parsons Parsons provides a collaborative professional environment where employees can contribute to complex projects and operational programs while developing their technical and management capabilities. The company values innovation, adaptability, professional growth, and employee wellbeing.

Equal Employment Opportunity Parsons is committed to equal employment opportunity and fair representation at all job levels without discrimination based on race, color, religion, sex, pregnancy, national origin, age, disability, or genetic information.