Field Service Team Lead: Drive Operations & Customer Impact

Bühler Gruppe; Riyadh; On-site; SAR 223,000 - 446,000; Full time

Job summary

Bühler Group in Riyadh, Saudi Arabia is looking for a Field Service Team Leader to support the Service Operations Manager in leading daily field service operations and ensuring the effective deployment of field service engineers across projects and customer sites.

The position requires a bachelor’s degree in mechanical or electrical engineering with 6 to 10 years of technical and leadership experience in the food industry, plus strong English skills. Arabic is an advantage.

Qualifications

• A bachelor's degree in mechanical / electrical engineering.
• Proven 6 to 10 years technical and Leadership experience within Food Industry.
• Project management and site management background are an advantage.
• Proficiency in both spoken & written in English, Arabic language is an advantage.

Responsibilities

• Oversee daily field service operations and lead the field service team.
• Coordinate field service activities and engineers on site across projects.
• Prepare and monitor FSE resource plans and utilization with the manager to balance availability and demand.
• Participate in weekly resource allocation meetings with the Project Management team.
• Review the FSE skill matrix to assign engineers to projects or tasks.
• Promote a culture of safety, integrity, and quality during site work.
• Coordinate deployments and travel plans for FSEs and secure manpower as needed.
• Build strong customer relationships during service execution to foster long-term partnerships.
• Identify and promote service sales opportunities during site visits.
• Collaborate with Safety Advisors to ensure compliance and zero incidents.

Skills

Leadership experience

Field service management

Project management

English proficiency

Arabic language advantage

Education

Bachelor's degree in mechanical / electrical engineering

Job description

Bühler Group in Riyadh, Saudi Arabia is looking for a Field Service Team Leader to support the Service Operations Manager in leading daily field service operations and ensuring the effective deployment of field service engineers across projects and customer sites.

The position requires a bachelor’s degree in mechanical or electrical engineering with 6 to 10 years of technical and leadership experience in the food industry, plus strong English skills. Arabic is an advantage.