Field Service Engineer, Medical Devices – Sterilization

Fortive Corporation (SE); Riyadh; On-site; SAR 120,000 - 170,000; Full time

Job summary

Fortive Corporation's Advanced Sterilization Products (ASP) seeks a Field Service Engineer to provide advanced technical service for installation, validation, and planned maintenance of ASP systems. The role involves travel, cross-functional collaboration, and ensuring customer satisfaction within the hospital and healthcare environment.

The candidate should have a biomedical/electrical/electronic engineering degree and 2-3 years in the medical devices sector, with strong knowledge of the KSA

Qualifications

• Bachelor degree in Biomedical, electrical, electronic engineering or similar.
• Minimum 2-3 years experience in medical devices industry and hospital setup.
• Extensive knowledge of the KSA market.
• Good knowledge of MS Office, computer applications and service systems.

Responsibilities

• Perform installation, advanced troubleshooting, repair and planned maintenance within assigned territory.
• Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
• Lead and develop solutions with different internal / external stakeholders and partners as required.
• Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
• Able to work as part of a cross-functional work group, leverage best practices within the team to maximize effectiveness.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Perform preventive maintenance and document performance / maintenance records.
• Works diligently on increasing service contracts capture rate.
• Manage spare parts inventory with partners and plan requirements as needed.
• Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
• Complete all assigned trainings and documentation requirements within assigned due dates.
• Devise project plans for the installation-planning phase of new equipment.
• Complete all activities within the Service Management System, through daily updates and documentation.

Skills

Medical devices industry experience

Hospital setup experience

Travel readiness (local/regionally/in

Education

Bachelor's degree in Biomedical, electrical, electronic engineering or similar

Tools

MS Office

Computer applications

Job description

Fortive Corporation's Advanced Sterilization Products (ASP) seeks a Field Service Engineer to provide advanced technical service for installation, validation, and planned maintenance of ASP systems. The role involves travel, cross-functional collaboration, and ensuring customer satisfaction within the hospital and healthcare environment.

The candidate should have a biomedical/electrical/electronic engineering degree and 2-3 years in the medical devices sector, with strong knowledge of the KSA