Field Service Engineer (Medical Devices)

Fortive Corporation; Riyadh; On-site; SAR 120,000 - 170,000; Full time

Job summary

Fortive Corporation's Advanced Sterilization Products (ASP) seeks a Field Service Engineer to provide advanced technical service for installation, validation, and planned maintenance of ASP systems. The role involves travel, cross-functional collaboration, and ensuring customer satisfaction within the hospital and healthcare environment.

The candidate should have a biomedical/electrical/electronic engineering degree and 2-3 years in the medical devices sector, with strong knowledge of the KSA

Qualifications

• Bachelor degree in Biomedical, electrical, electronic engineering or similar.
• Minimum 2-3 years experience in medical devices industry and hospital setup.
• Extensive knowledge of the KSA market.
• Good knowledge of MS Office, computer applications and service systems.

Responsibilities

• Perform installation, advanced troubleshooting, repair and planned maintenance within assigned territory.
• Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
• Lead and develop solutions with different internal / external stakeholders and partners as required.
• Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
• Able to work as part of a cross-functional work group, leverage best practices within the team to maximize effectiveness.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Perform preventive maintenance and document performance / maintenance records.
• Works diligently on increasing service contracts capture rate.
• Manage spare parts inventory with partners and plan requirements as needed.
• Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
• Complete all assigned trainings and documentation requirements within assigned due dates.
• Devise project plans for the installation-planning phase of new equipment.
• Complete all activities within the Service Management System, through daily updates and documentation.

Skills

Medical devices industry experience

Hospital setup experience

Travel readiness (local/regionally/in

Education

Bachelor's degree in Biomedical, electrical, electronic engineering or similar

Tools

MS Office

Computer applications

Job description

Position Summary

Under remote supervision, Advanced Sterilization Products (ASP) Field Service Engineer is responsible for providing advanced technical service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed systems, improving utilization and supporting lifecycle management activities in assigned accounts for all ASP products.

Responsibilities

• Perform installation, advanced troubleshooting, repair and planned maintenance within assigned territory.
• Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
• Lead and develop solutions with different internal / external stakeholders and partners as required.
• Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
• Able to work as part of a cross-functional work group, leverage best practices within the team to maximize effectiveness.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Perform preventive maintenance and document performance / maintenance records.
• Works diligently on increasing service contracts capture rate.
• Manage spare parts inventory with partners and plan requirements as needed.
• Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
• Complete all assigned trainings and documentation requirements within assigned due dates.
• Devise project plans for the installation-planning phase of new equipment.
• Complete all activities within the Service Management System, through daily updates and documentation.

Qualifications

Bachelor degree in Biomedical, electrical, electronic engineering or similar.

Work Experience & Skills

• Minimum 2-3 years’ experience in medical devices industry and hospital setup.
• Extensive knowledge in KSA market is a must.
• Good knowledge of MS office, computer applications and service systems.

External Interactions

• Home / office (10%).
• Hospital / surgery center environment (90%).
• Must be able to travel overnight locally, regionally and internationally as needed.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].