Field Service Engineer Imaging & Printer Solutions

Canon Emirates; Riyadh; Hybrid; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible hours

Hybrid work model

Professional development

Job summary

Canon Middle East FZ LLC is seeking a service engineer to provide first-line troubleshooting for Canon products across the portfolio. You will work to achieve high first-time fix rates, report usage and optimize stock, and liaise with account managers to meet customer needs.

The role involves identifying super-users, training clients on printers and software, and contributing to team performance. A university degree in electronics/mechanics/software is preferred, with health and safety

Qualifications

• University Degree or Diploma (electronics, mechanics and software).
• Relevant experience in the service industry.
• Experience in understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills.
• Able to give customer instruction.
• Team player that focuses on optimizing the team output.
• Good commercial insight and business acumen.
• Awareness to represent Canon as a company always (behavior, communication, and presentation).

Responsibilities

• Provide first line troubleshooting and root cause analysis on most standalone and connected products.
• Aim for a high first-time fix rate and minimize recalls with cost-effective labor and parts usage.
• Report labor and parts investment using CAESAR coding; optimize stock and rotation.
• Contribute to ongoing development of the team and service performance.
• Understand customer requirements to support Canon's Solution Business Strategy with account managers.
• Identify super-users and train customers on Canon products and software.

Skills

Fault finding

Customer service

Team player

Communication

Education

University Degree or Diploma (electronics, mechanics and software)

Job description

Canon Middle East FZ LLC is seeking a service engineer to provide first-line troubleshooting for Canon products across the portfolio. You will work to achieve high first-time fix rates, report usage and optimize stock, and liaise with account managers to meet customer needs.

The role involves identifying super-users, training clients on printers and software, and contributing to team performance. A university degree in electronics/mechanics/software is preferred, with health and safety