Field Service Engineer – C-sUAS & Multi-Vendor Systems

SAIC; Saudi Arabia; Teletrabalho; SAR 300 000 - 450 000; Tempo integral

Resumo da oferta

SAIC is seeking a Field Service Engineer to support the Medusa Sustainment program. You will install, troubleshoot, and optimize hardware/software across diverse locations and multi-vendor systems.

You will act as the primary engineering representative at customer sites and coordinate on-site training and reporting. Based in Kuwait, UAE, Jordan, Qatar, or Saudi, the role requires a strong technical background, independent work ethic, and excellent communication.

Qualificações

• Bachelor's degree plus 2+ years experience; 6+ years may substitute.
• Active Secret clearance.
• Security+ certification.
• Experience with tactical networks and troubleshooting.
• In-field operator training.
• Troubleshooting of computer systems and networks.
• Strong verbal communication.
• Ability to prioritize and execute tasks under pressure.
• Able to work independently with short deadlines.

Responsabilidades

• Provide field engineering and technical support at customer sites.
• Serve as primary engineering representative at customer sites.
• Implement and optimize hardware and software products and multi-vendor systems.
• Oversee and integrate existing hardware, software, and network configurations.
• Manage the installation process of software maintenance releases or hardware upgrades.
• Diagnose and resolve product performance issues during installation.
• Identify areas for product improvement and approve/implement upgrades.
• Provide customer support and feedback on product performance problems.
• Prepare and conduct reports and presentations related to company products and services.
• Plan and conduct on-the-job training for field service technicians.
• Oversee and assist lower-level service technicians.
• Installation, operation, maintenance, and troubleshooting of a program of record software application and hardware components.
• Troubleshoot to LRU level before higher-level maintenance.
• Prepare systems for operation, system software loading, operator training, and final checks.
• Coordinate packaging and Return Material Authorization for non-mission capable systems.
• Provide technical support for Airmen on-site and telephonically.
• Conduct training when needed.
• Support program service desk as required.
• Conduct scheduled equipment inventories

Conhecimentos

Active Secret clearance

Security+ certification

Tactical networks

In-field operator training

Troubleshooting

Verbal communication

Prioritization under pressure

Independent work

Formação académica

Bachelor's degree

Ferramentas

VMware ESXi

Linux

Radar systems

Electronic Warfare (EW) systems

EO/IR camera systems

Wireshark

Descrição da oferta de emprego

SAIC is seeking a Field Service Engineer to support the Medusa Sustainment program. You will install, troubleshoot, and optimize hardware/software across diverse locations and multi-vendor systems.

You will act as the primary engineering representative at customer sites and coordinate on-site training and reporting. Based in Kuwait, UAE, Jordan, Qatar, or Saudi, the role requires a strong technical background, independent work ethic, and excellent communication.