Field Engineer

SAIC; Saudi Arabia; Sur place; SAR 300 000 - 450 000; Plein temps

Résumé du poste

Science Applications International Corp. (SAIC) seeks a Field Service Engineer to support the Medusa Sustainment program. The role covers installation, optimization, and integration of fielded C-sUAS hardware/software across Kuwait, UAE, Jordan, Qatar or Saudi locations.

You will diagnose issues, implement upgrades, train technicians, and report on product performance at customer sites. The candidate will need a strong technical background with problem-solving skills, and the ability to work

Qualifications

• Bachelor's degree and 2+ years experience; 6+ years experience may be considered in lieu of a degree
• Active Secret clearance is required to operate at customer sites
• Security+ (Plus) certification is preferred or required depending on program

Responsabilités

• Provide field engineering and technical support for C-sUAS systems at identified locations
• Serve as primary engineering representative at customer sites
• Implement and optimize hardware and software products and multi-vendor systems
• Oversee integration of existing hardware, software, and network configurations
• Manage installation of software maintenance releases or hardware upgrades
• Diagnose and resolve product performance issues during installation
• Provide customer feedback on product performance problems
• Prepare reports and presentations related to products and services
• Plan and conduct on-the-job training for field service technicians
• Oversee and assist lower-level service technicians
• Operate and troubleshoot program of record software and integrated radios and hardware components
• Troubleshoot to LRU level before escalating maintenance
• Prepare systems for operation and conduct final system checks
• Coordinate packaging and Return Material Authorization processes
• Provide on-site and telephonic technical support for Airmen
• Conduct trainings as needed
• Support program service desk as required
• Conduct scheduled equipment inventories

Connaissances

Active Secret clearance

Security+ (Plus) certification

Troubleshooting

Verbal communication

Tactical networks experience

In-field operator training

Formation

Bachelor's degree or equivalent experience

6+ years of experience in lieu of a degree

Outils

VMware ESXi

Linux

Wireshark

Description du poste

Description

SAIC is currently seeking a Field Service Engineer (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.

This role involves implementing and optimizing hardware and/or software products and multi-vendor systems at customer sites. The position includes oversight and integration support for existing systems, installation of upgrades, problem diagnosis, and resolution, as well as providing customer feedback and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team.

This position will be based in either Kuwait, UAE, Jordan, Qatar or Saudi.

Job Responsibilities:

• This position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locations.


• Serve as the primary engineering representative at customer sites.


• Implement and optimize hardware and software products and multi-vendor systems


• Oversee and integrate existing hardware, software, and network configurations.


• Manage the installation process of software maintenance releases or hardware upgrades.


• Diagnose and resolve product performance issues during installation.


• Identify areas for product improvement and approve/implement upgrades.


• Provide customer support and feedback on product performance problems.


• Prepare and conduct reports and presentations related to company products and services.


• Plan and conduct on-the-job training for field service technicians.


• Oversee and assist lower-level service technicians.


• Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components.


• Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance.


• Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks.


• Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama).


• Provide technical support for Airmen both on-site and telephonically.


• Conduct training when needed.


• Support program service desk as required.


• Conduct scheduled equipment inventories

Qualifications

• Bachelors and two (2) years or more experience; 6+ years of experience will be considered in lieu of a degree


• Active Secret level clearance


• Security+ (Plus) certification


• Experience with tactical networks and troubleshooting


• In field operator training


• Troubleshooting of computer systems and networks


• Good verbal communication skills


• Ability to effectively prioritize and execute tasks in high-pressure environments.


• Able to work independently and efficiently with short term deadlines

Desired Skills:

• Microsoft Office Suite (PowerPoint, Excel, Word)


• Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.


• Strong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference.


• Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.


• Basic operational use of Linux


• Experience in the operation and maintenance of Radar systems.


• Experience in the operation and maintenance of Electronic Warfare (EW) systems.


• Experience in the operation and maintenance of EO/IR camera systems.


• Wireshark data captures

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.