Field Engineer

SAIC; Saudi Arabia; Remote; SAR 300,000 - 450,000; Full time

Job summary

SAIC is seeking a Field Service Engineer to support the Medusa Sustainment program. You will install, troubleshoot, and optimize hardware/software across diverse locations and multi-vendor systems.

You will act as the primary engineering representative at customer sites and coordinate on-site training and reporting. Based in Kuwait, UAE, Jordan, Qatar, or Saudi, the role requires a strong technical background, independent work ethic, and excellent communication.

Qualifications

• Bachelor's degree plus 2+ years experience; 6+ years may substitute.
• Active Secret clearance.
• Security+ certification.
• Experience with tactical networks and troubleshooting.
• In-field operator training.
• Troubleshooting of computer systems and networks.
• Strong verbal communication.
• Ability to prioritize and execute tasks under pressure.
• Able to work independently with short deadlines.

Responsibilities

• Provide field engineering and technical support at customer sites.
• Serve as primary engineering representative at customer sites.
• Implement and optimize hardware and software products and multi-vendor systems.
• Oversee and integrate existing hardware, software, and network configurations.
• Manage the installation process of software maintenance releases or hardware upgrades.
• Diagnose and resolve product performance issues during installation.
• Identify areas for product improvement and approve/implement upgrades.
• Provide customer support and feedback on product performance problems.
• Prepare and conduct reports and presentations related to company products and services.
• Plan and conduct on-the-job training for field service technicians.
• Oversee and assist lower-level service technicians.
• Installation, operation, maintenance, and troubleshooting of a program of record software application and hardware components.
• Troubleshoot to LRU level before higher-level maintenance.
• Prepare systems for operation, system software loading, operator training, and final checks.
• Coordinate packaging and Return Material Authorization for non-mission capable systems.
• Provide technical support for Airmen on-site and telephonically.
• Conduct training when needed.
• Support program service desk as required.
• Conduct scheduled equipment inventories

Skills

Active Secret clearance

Security+ certification

Tactical networks

In-field operator training

Troubleshooting

Verbal communication

Prioritization under pressure

Independent work

Education

Bachelor's degree

Tools

VMware ESXi

Linux

Radar systems

Electronic Warfare (EW) systems

EO/IR camera systems

Wireshark

Job description

Description

SAIC is currently seeking a Field Service Engineer (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.

This role involves implementing and optimizing hardware and/or software products and multi-vendor systems at customer sites. The position includes oversight and integration support for existing systems, installation of upgrades, problem diagnosis, and resolution, as well as providing customer feedback and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team.

This position will be based in either Kuwait, UAE, Jordan, Qatar or Saudi.

Job Responsibilities:

• This position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locations.
• Serve as the primary engineering representative at customer sites.
• Implement and optimize hardware and software products and multi-vendor systems
• Oversee and integrate existing hardware, software, and network configurations.
• Manage the installation process of software maintenance releases or hardware upgrades.
• Diagnose and resolve product performance issues during installation.
• Identify areas for product improvement and approve/implement upgrades.
• Provide customer support and feedback on product performance problems.
• Prepare and conduct reports and presentations related to company products and services.
• Plan and conduct on-the-job training for field service technicians.
• Oversee and assist lower-level service technicians.
• Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components.
• Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance.
• Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks.
• Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama).
• Provide technical support for Airmen both on-site and telephonically.
• Conduct training when needed.
• Support program service desk as required.
• Conduct scheduled equipment inventories

Qualifications

• Bachelors and two (2) years or more experience; 6+ years of experience will be considered in lieu of a degree
• Active Secret level clearance
• Security+ (Plus) certification
• Experience with tactical networks and troubleshooting
• In field operator training
• Troubleshooting of computer systems and networks
• Good verbal communication skills
• Ability to effectively prioritize and execute tasks in high-pressure environments.
• Able to work independently and efficiently with short term deadlines

Desired Skills:

• Microsoft Office Suite (PowerPoint, Excel, Word)
• Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
• Strong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference.
• Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
• Basic operational use of Linux
• Experience in the operation and maintenance of Radar systems.
• Experience in the operation and maintenance of Electronic Warfare (EW) systems.
• Experience in the operation and maintenance of EO/IR camera systems.
• Wireshark data captures

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability