Store Manager

Chalhoub Group; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Chalhoub Group in Riyadh seeks a Store Manager to drive the store business and lead a high-performing team in luxury fashion. You will recruit, coach, and develop talent while ensuring strict adherence to brand guidelines and store processes.

You will build VIP client relationships, expand the client book, and leverage both online and offline channels to maximize sales. The role requires strong commercial sense, excellent communication, and a passion for delivering exceptional customer

Qualifications

• Team Leadership: Experience in managing and developing a sales team.
• Business Acumen: Demonstrated success in meeting or exceeding sales targets.
• Clienteling Expertise: Proven ability to manage and expand a client book using CRM tools.
• Communication & Language Skills: Strong verbal and written communication abilities.
• Mandatory: Fluency in English.
• Styling & Product Knowledge: In-depth understanding of luxury fashion trends, materials, and craftsmanship.
• Ability to provide expert styling advice and personalized wardrobe curation.

Responsibilities

• Drive the store business and achieve sales targets.
• Build a base of loyal VIP customers by recruiting and retaining them.
• Manage the team and ensure adherence to brand guidelines and Store processes.
• Define, execute and monitor the store action plan to hit KPIs and targets.
• Manage the customer database to strengthen relationships and create future selling opportunities.
• Stay ahead of trends, products and competitors; contribute feedback to back-office teams.
• Think hybrid by leveraging both online and offline POS channels.

Skills

Team leadership

Business acumen

Clienteling expertise

Communication & language skills

Fluency in English

Styling & product knowledge

Wardrobe styling advice

Job description

What you ll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, and manage the team and ensure full adherence to the brand s guidelines and stores processes.

Drive the Business. Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customer and other team members.

Define, execute and monitor the store action plan to achieve sales targets and KPI s. Manage the customer database to build strong relationship with customers and create future potential selling opportunities.

Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Think hybrid by leveraging all type of point of sales online and offline.

Team Leadership and Development

Provide a clear vision to the team about the business and store s vision and key directions.

Identify, recruit, develop and retain strong talents. Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.

Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms and constantly monitor the team s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience physical and digital, the clienteling approach and techniques with a focus on VIP s, leveraging customer data to proactively catering to their needs and preferences, the brand s e-commerce business including different activities, offerings, activations etc.

Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.

Operational Excellence

Ensure all sales and operational policies and procedures are followed and maintained in the store.

Ensure e-commerce orders are prepared within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.

What you'll need to succeed

• Team Leadership: Experience in managing and developing a sales team
• Business Acumen: Demonstrated success in meeting or exceeding sales targets
• Clienteling Expertise: Proven ability to manage and expand a client book using CRM tools
• Communication & Language Skills
• Mandatory: Fluency in English
• Styling & Product Knowledge - In-depth understanding of luxury fashion trends, materials, and craftsmanship.
• Ability to provide expert styling advice and personalized wardrobe curation.