Client Advisor

LVMH; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

LVMH in Riyadh is seeking a Client Advisor to drive sales and deliver an exceptional client experience, embodying the Maison’s sophistication in every interaction. You will build meaningful connections with clients and uphold the brand image through professional service.

With at least 1 year of experience in luxury fashion sales, you will nurture relationships, utilise cross-selling, and ensure top-tier client care while collaborating with the team to achieve ambitious targets.

Qualifications

• At least 1 year of professional experience in sales, fashion or luxury sector.
• Strong understanding of luxury product heritage and brand identity.
• Client-centric mindset focused on exceptional experiences and relationship building.
• Initiative, service orientation, curiosity, openness, optimism and empathy are crucial for success.
• Adaptability and flexibility for a dynamic retail environment.
• Commitment to compliance, ethics and corporate social responsibility.

Responsibilities

• Achieve and exceed sales targets using deep product knowledge and cross-selling to maximise revenue.
• Collaborate closely with team members to foster a supportive store environment and meet goals.
• Welcome and advise clients, delivering unparalleled service and building lasting relationships.
• Uphold brand standards and ensure compliant, efficient store operations including merchandising and stock management.
• Serve as brand ambassador, conveying the Maison’s heritage and storytelling to deepen client engagement.

Skills

Sales experience

Cross-selling

Customer service

Team collaboration

Merchandising

Job description

As a Client Advisor, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding prestigious brand image in every interaction.

YOUR IMPACT

Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with the brand. Utilise cross-selling techniques to maximise sales opportunities and introduce clients to the full range of the brand offerings.

Team and People

• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey is memorable.
• Build and nurture lasting relationships with clients through personalised client teling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.

Operations Excellence

• Uphold brand standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.
• Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.

Image & Brand

• Serve as the brand ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of the brand.

KEY FOR SUCCESS

Experience:

• You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.
• Passion for luxury fashion and a deep understanding of products, heritage, and brand identity.
• Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
• A passion for challenges and a collective drive to achieve set objectives.
• Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at the brand.
• Adaptability and flexibility to meet the demands of a dynamic retail environment.
• Strong ethical compass and commitment to compliance and corporate social responsibility.

Languages:

English, proficiency of other language(s) will be an advantage