Boutique Lead: Client Experience & Sales Growth

Christian Dior Couture; Saudi Arabia; On-site; SAR 70,000 - 90,000; Full time

Job summary

A luxury fashion house in Saudi Arabia seeks a Deputy Boutique Manager to support the Boutique Manager in driving performance and team development. This role involves leading retail efforts, ensuring exceptional client experiences, and maintaining boutique operations. Candidates should have 5 to 7 years of luxury retail experience, proven management skills, and a strong client-centric approach. This position offers an opportunity to contribute to the success of a renowned brand in a fast-paced environment.

Qualifications

• 5 to 7 years experience in luxury retail.
• Previous supervisory or management experience.
• Proven track record in driving sales performance.

Responsibilities

• Support the Boutique Manager in achieving sales targets.
• Ensure an exceptional luxury client experience.
• Provide coaching on sales techniques and product knowledge.
• Ensure smooth daily boutique operations.
• Coordinate with regional teams for effective communication.

Skills

Leadership and team influence

Client centric mindset

Strong interpersonal communication

Problem solving and decision making

Ability to work under pressure

Adaptability and resilience

Tools

Microsoft Office

Job description

Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior's standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Job responsibilities

Business Leadership & Commercial Performance

•Support the Boutique Manager in achieving and exceeding boutique sales targets.

•Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.

•Lead daily business follow ups and sales briefings with the team.

•Identify opportunities to maximize boutique performance.

•Support cross category collaboration to optimize business results.

Client Experience & Client Development

•Ensure an exceptional luxury client experience aligned with Dior standards.

•Develop relationships with high value clients and VIPs.

•Encourage client appointments, private presentations, and client outreach.

•Support the team in building and maintaining strong client portfolios.

•Monitor consistency of service across the boutique.

Team Leadership & People Development

•Support the Boutique Manager in leading and motivating the team.

•Provide coaching on sales techniques and product knowledge.

•Ensure clear communication of targets and expectations.

•Support recruitment, onboarding, and team development.

•Participate in performance reviews and development plans.

Boutique Operations & Compliance

•Ensure smooth daily boutique operations.

•Oversee opening and closing procedures.

•Monitor stock management and inventory accuracy.

•Ensure compliance with company policies and procedures.

•Maintain visual merchandising and boutique presentation standards.

Leadership Support

•Act as main support to the Boutique Manager.

•Take responsibility for the boutique in the absence of the Boutique Manager.

•Coordinate with regional teams including HR, Retail Operations, and Merchandising.

•Ensure clear communication across the boutique team.

Profile

Experience

•5 to 7 years experience in luxury retail.

•Previous supervisory or management experience.

•Proven track record in driving sales performance.

Soft Skills

•Leadership and team influence

•Client centric mindset

•Strong interpersonal communication

•Problem solving and decision making

•Ability to work under pressure

•Adaptability and resilience

•High level of professionalism

•Accountability and ownership

•Team motivation and engagement

•Conflict management

Hard Skills

•Luxury retail sales management

•Clienteling and CRM management

•Retail KPI monitoring and analysis

•Sales performance tracking

•Boutique operations management

•Inventory and stock control

•Cash handling and reporting

•Visual merchandising standards

•Team coaching and training

•Client portfolio management

•Microsoft Office and reporting tools