Salon Manager

Harry Winston; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Harry Winston in Jeddah is seeking a Store Manager to lead salon operations, sales performance, and client development, ensuring an exceptional luxury client experience and strict brand standards. You will drive commercial targets, develop high-performing teams, and oversee CRM, clienteling, and VIP relationships across all touchpoints.

Maintain operational excellence, inventory control, and compliance with company policies while leading a culture of hospitality and premium service.

Qualifications

• Bachelor's degree preferred.
• 7–10 years of experience in luxury retail, jewelry, watches, or premium environments.
• Minimum 2 years in a leadership position.
• Strong commercial and people management experience.
• Fluent English; Arabic preferred.
• Proficiency in CRM systems, Microsoft Office, and retail reporting tools.

Responsibilities

• Lead salon operations and drive luxury client experience.
• Achieve commercial targets and manage KPIs.
• Develop and coach high-performing teams; succession planning.
• Oversee clienteling, VIP relationships, and CRM data accuracy.
• Ensure inventory control, audit compliance, and brand standards.

Skills

Leadership

People management

CRM software

Microsoft Office

Retail reporting

Communication

Fluent English

Education

Bachelor's degree

Tools

CRM software

Excel

POS systems

Job description

To lead and manage all Salon operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The Store Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the Salon.

Key Responsibilities:

Commercial Performance & Business Growth

• Achieve and exceed salon sales targets and profitability objectives.
• Develop and execute salon action plans to maximize business opportunities.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
• Identify market opportunities and implement strategies to drive business growth.
• Analyze performance reports and implement corrective actions when required.
• Ensure achievement of all salon commercial KPIs.

Client Experience & Client Development

• Build and maintain an organized and updated candidate database (Talent Pool).
• Ensure all candidate information is accurately documented in recruitment systems.
• Track recruitment activities and update status reports regularly.
• Support in improving candidate pipeline quality and availability.
• Ensure recruitment data is structured and accessible for future hiring needs.

Coordination Responsibilities

• Ensure exceptional luxury customer experience across all client touchpoints.
• Develop and maintain relationships with VIP and High-Net-Worth clients.
• Lead clienteling initiatives to increase retention and repeat business.
• Oversee CRM utilization and ensure accurate client database management.
• Support salon events, private appointments, and customer engagement activities.
• Promote a culture of hospitality and luxury service excellence.
• Develop and execute client acquisition and retention strategies to expand the salon client base
• Lead, coach, and develop salon team members.
• Set individual objectives and monitor performance.
• Conduct regular coaching sessions and performance reviews.
• Support recruitment, onboarding, and training activities.
• Ensure succession planning and talent development within the salon .
• Foster a culture of accountability, collaboration, and excellence.
• Ensure smooth daily salon operations.
• Monitor compliance with operational procedures and internal controls.
• Ensure salon presentation, visual merchandising, and housekeeping standards are maintained.
• Oversee inventory management and stock accuracy.
• Ensure adherence to opening and closing procedures.
• Maintain operational readiness at all times.
• Ensure compliance with company policies and brand standards.
• Safeguard company assets, inventory, and confidential information.
• Monitor operational risks and implement corrective actions.
• Ensure adherence to security procedures and audit requirements.
• Maintain a safe and secure working environment.

Reporting & Business Planning

• Prepare and review salon performance reports.
• Analyze sales trends and customer insights.
• Develop action plans to improve performance.
• Provide regular business updates to management.
• Support budgeting and forecasting activities.

Key Performance Indicators (KPIs)

Commercial

• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)

Client Development

• New Client Acquisition
• Repeat Client Rate
• VIP Client Retention
• Clienteling Activity Completion

Team Management

• Team Performance Achievement
• Employee Retention
• Training Completion
• Performance Review Completion

Operational Excellence

• Inventory Accuracy
• Audit Compliance Score
• Mystery Shopper Results

Customer Experience

• Customer Satisfaction Score
• Service Quality Compliance

Authority & Decision Making:

• Manage daily salon operations.
• Allocate resources and assign responsibilities.
• Recommend recruitment, promotion, and development actions.
• Approve operational decisions within delegated authority.
• Escalate pricing, discount, and exceptional business decisions according to company policy.
• Qualifications & Experience:
• Bachelor's Degree preferred.
• 7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environments.
• Minimum 2 years in a leadership position.
• Strong commercial and people management experience.
• Fluent English; Arabic preferred.
• Proficiency in CRM systems, Microsoft Office, and retail reporting tools.

Leadership

• Coaching & Development
• Decision Making
• Accountability

Commercial

• Business Development
• Clienteling
• Luxury Retail Excellence

Operational

• Retail Operations
• Inventory Management
• Compliance & Controls
• Performance Analysis

Working Relationships:

Internal

• Brand Manager
• Retail Team
• Operations Specialist
• HR & Finance

External

• Clients
• VIP Customers
• Mall Management
• Brand Representatives
• Achieving ambitious commercial targets while maintaining luxury service standards.
• Managing high-value client relationships.
• Maintaining salon operational excellence and compliance.
• Developing and retaining high-performing talent.
• Balancing sales growth with brand image and customer experience.