F&B Team Lead: Guest Experience & Service Ops

Jumeirah

Makkah Region

On-site

SAR 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

F&B benefits

Hotel discounts

Paid time off & health care

Flights home

Job summary

Jumeirah Group in Makkah, at Jabal Omar, seeks a Team Leader for the Food & Beverage Department to lead service operations within a luxury hospitality setting. This role focuses on delivering exceptional guest experiences across four towers and multiple dining venues.

The ideal candidate will supervise workflow, monitor cashiering, and drive guest satisfaction while contributing to SOP enhancements and operational excellence at a prestigious brand.

Qualifications

Bachelor's degree required.
Technical know-how (intermediate/advanced) preferred.
Experience handling telephone enquiries.

Responsibilities

Supervises workflow and service sequence, providing hands-on support.
Monitors cashiering to ensure compliance with procedures.
Monitors customer satisfaction and responds to feedback.
Informs Outlet Manager of complaints and negative guest feedback.
Uses customer history to assist in guest recognition.
Suggests improvements to SOPs and restaurant operations.

Skills

Computer basics

Technical know-how

Telephone handling

Micros Cashiering

Education

Bachelor's Degree

Tools

Micros Cashiering

Job description

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Team Leader for Food & Beverage Department to join Jumeirah Group.

The main duties and responsibilities of this role:

Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
Supervises and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
Monitoring customer satisfaction and responding to customer feedback and complaints ensuring JI procedures for CSI and Compliant Handling are followed.
Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guests after they first try to resolve.
Actively uses the database of customer details / history to assist in guest recognition.
Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.

About You

The ideal candidate for this position will have the following experience and qualifications:

Basic Computer Knowledge
Technical know-how where applicable (Intermediate/Advanced)
Exposure of handling telephone enquiries
Exposure of handling Micros Cashiering system

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info